CAITLIN PEVERILL
Queanbeyan,NSW
Summary
Eager and excited young mother who wants to be able to explore other fields of work and gain different experience and life knowledge. Who always wants to learn more, make friends in a work environment and be able to explore a new world in the work force. I've had little jobs here and there that have boosted my customer service knowledge and time management pace also. Organization Time Management, Works well with groups and given the task, works well alone. Good knowledge with a computer Customer Service Skills Communication Skills
Overview
2
2
years of professional experience
Work History
Retail Inventory Lead
Pillow Talk
Woden, ACT
05.2023 - Current
- Conducted physical inventory counts to ensure accuracy of stock levels.
- Assisted with unloading and stocking merchandise shipments.
- Monitored store shelves for out-of-stock items and restocked as needed.
- Organized backroom storage areas to optimize space utilization.
- Prepared documents such as invoices, purchase orders, and receiving reports.
- Created reports to track inventory movements and discrepancies between physical counts and system records.
- Ensured proper labeling of all inventory items prior to stocking them on store shelves.
- Inspected received merchandise for damage before accepting it into the warehouse and store.
- Resolved problems for customers, warehouses and carriers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Engaged with customers and recommended products based on needs and requests.
- Restocked and organized shelves during slow periods to maintain store appearance.
Kmart Australia
Kmart
Queanbeyan
04.2022 - 05.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Certificate III - Business
TAFE, New South Wales
Real Estate Qualification - Real Estate
Real Estate Training Australia
Canberra, ACTSkills
- Excellent Communication
- Attention to Detail
- Active Listening
- Teamwork and Collaboration
- Organization and Time Management
- Flexible and Adaptable
- Cultural Awareness
- Folding Clothes
- Customer Assistance
- Time Management
- Cash Handling
- Truck Unloading
- Product Knowledge
- Complaint Management
- Stockroom Upkeep
- Stocking and Receiving
- Conflict Resolution
- Dressing Room Assistance
- Building Customer Loyalty
- Item Ticketing and Pricing
- Answering Customer Questions
- Team Cooperation
- Maintaining Clean Work Areas
- Energy and Physical Stamina
- Pallet Jack Use
- Stock Replenishment
- Stockroom Organization
- Order Picking
- Returns Processing
Accomplishments
- Studying towards my Cert 3 in Business (General)
Timeline
Retail Inventory Lead
Pillow Talk
05.2023 - Current
Kmart Australia
Kmart
04.2022 - 05.2023
Certificate III - Business
TAFE, New South Wales
Real Estate Qualification - Real Estate
Real Estate Training Australia
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