- Camping
- Playing Sports
- Music
- Swimming
- Road Trips
- Fishing
- Traveling
Caitlin Proctor
Summary
Adept at elevating customer experiences, I significantly boosted loyalty and sales at Gone Barny by leading with exceptional team management and customer service skills. Expert in catering coordination and teamwork, I ensured seamless operations and compliance with sanitation standards, all while nurturing a culture of professional growth and high-performance standards.
Experienced Food and Beverage Supervisor bringing demonstrated success in developing and motivating strong restaurant teams to assist over 100 customers . Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
5
5
years of professional experience
Work History
Food and Beverage Supervisor
Gone Barny
10.2019 - Current
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Collaborated with management to develop promotional strategies that drove sales and attracted new customers to the cafe.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Education
No Degree -
Tumbarumba High School
Tumbarumba, NSW09-2023
Skills
- Catering coordination
- Scheduling staff
- Team management
- Barista expertise
- Customer service
- Staff leadership
- Sanitation standards
- Team development
- Food safety management
- Teamwork and collaboration
Interests
Timeline
Food and Beverage Supervisor
Gone Barny
10.2019 - Current
No Degree -
Tumbarumba High School
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