Caitlin Quinnell
Glenmore Park
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Business Development Executive
Ray White Nepean Group
11.2023 - Current
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Leveraged CRM tools to track leads and analyze data, optimizing efforts for maximum return on investment.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Collaborated with sales and marketing departments to support client acquisition.
- Identified business development challenges and customer concerns for proactive resolution.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Sales Associate
Ray White Nepean Group
8 2018 - 11.2023
- Communicated with clients to understand property needs and preferences.
- Diary management
- Collaborated with solicitors, brokers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Compared properties possessing similar features to determine competitive market prices.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Planned and directed staff training and performance evaluations.
- Conducted team meetings to reinforce goals and objectives and set clear expectations around targets.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Property Management Associate
Ray White Nepean Group
09.2016 - 08.2018
- Introduced prospective tenants to types of properties available and performed tours of premises.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Assessed property every 3 months, compiled information and wrote reports regarding findings for submission to landlord.
- Oversaw monthly collections of rental payments, maintaining high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Receptionist
Ray White Nepean Group
06.2016 - 09.2016
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Kept reception area clean and neat to give visitors positive first impression.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Corresponded with clients through email, telephone or postal mail.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Education
No Degree -
Caroline Chisholm College
Glenmore ParkCert IV - Property Services - Real Estate
Think Real Estate
Sydney NSWSkills
- Sales and Marketing
- Customer Service
- Business Development
- Relationship building and rapport
- CRM Platforms
- Lead Generation
- Client Consultations
- Analytical problem solver
- Contract Review
- Vendor Management
- Pipeline Development
- Market Research
References
References available upon request.
Timeline
Business Development Executive
Ray White Nepean Group
11.2023 - Current
Property Management Associate
Ray White Nepean Group
09.2016 - 08.2018
Receptionist
Ray White Nepean Group
06.2016 - 09.2016
Sales Associate
Ray White Nepean Group
8 2018 - 11.2023
No Degree -
Caroline Chisholm College
Cert IV - Property Services - Real Estate
Think Real Estate
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