Caitlin Robson

Senior Receptionist

Martins Road Family Medical Practice

Parafield Gardens , SA

09.2022 - Current

Delivered administrative support to team members by making copies, sending faxes, organising documents and rearranging schedules.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Provided excellent customer service at all times while interacting with both internal and external customers.
Greeted patients, answered general questions and directed to appropriate locations.
Answered and directed incoming calls using multi-line telephone system.
Open and close clinic as per set procedure.
To make appointments for patients following set procedures.
To issue patients invoices/receipts and bulk bill as required.
To enter and update patient registrations and patient notes in computer.
To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
To deal with emergencies when necessary, following set procedures.
Transfer test result calls to nurses / Doctors.
To exercise confidentiality in regard to patient care and all aspects of the practice.
• Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
• Preparing and recording outgoing mail and posting daily / Open and distribute incoming mail.
Assist doctors to type medical reports. Prepare Medical Records.
Scanning and/or filing patient correspondence, results etc.
Maintain patient information, delete patients no longer attending and deceased, updating current information, linking family members and unlinking independent children, archiving.
Processing Medicare and Veterans Affairs. (Batching, Downloading & Resolving exceptions) Balance daily receipts.
Ensure banking processed and banked on Mondays and Thursdays Other Duties
Monitor, Manage & Maintain Appointment books: Opening, Closing and applying leave to practitioners.
Hot Doc activities: Check on booking Activity for payments & reconcile against receipts and follow up for non-payment. Cancel card details if the patient has paid or we have bulk billed
Act on emails received from Hot Doc for promotions activation.
Organize add fit nursing appointments throughout the day.
Check all unsent recall messages and report to the manager.
Assure all pending recall letters are sent weekly.
Download and enter RTWSA payment receipts to PracSoft.
Data entry in Xero for approval of the manager.
Enter AP bills on Xero.
Enter AR invoices on Xero
My GPMP tool: Create reports weekly and inform manager incomplete care plans, unsigned documents and documents waiting for download.
• Request online bulk billing receipts, print exceptions request doctors for new codes, rebill and relodge the claim.
Monitor Waiting room "Status" column for on Hold accounts, debtor accounts and assure they are checked and actioned as per process.
Debt collecting from institutions and patients.

Summary

Overview

Work History

Senior Receptionist

Education

Certificate III - Business

Skills

References

Timeline

Senior Receptionist

Certificate III - Business

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