Caitlin Seckold-Ezzey
Moree,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Burke & Wills Moree
03.2020 - 07.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
Wait Staff Member
Balo 61 Cafe
10.2019 - 03.2020
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Motel Cleaner
Imperial Hotel
12.2016 - 11.2017
- Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
- Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
- Enhanced motel cleanliness by thoroughly cleaning guest rooms, bathrooms, and common areas.
Kitchen Hand
Imperal Hotel
12.2016 - 11.2017
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Muswellbrook High School
Muswellbrook, NSW12.2015
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Customer Service
- Cleaning and organization
Timeline
Front of House Employee
Burke & Wills Moree
03.2020 - 07.2022
Wait Staff Member
Balo 61 Cafe
10.2019 - 03.2020
Motel Cleaner
Imperial Hotel
12.2016 - 11.2017
Kitchen Hand
Imperal Hotel
12.2016 - 11.2017
High School Diploma -
Muswellbrook High School
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