Caitlin Sharma
Macquarie Fields,NSW
Summary
Results-oriented Shift Manager focused on enhancing customer satisfaction and employee training. Led initiatives that improved service efficiency and workplace safety, fostering strong team collaboration. Developed and implemented training programs for new employees, ensuring high service quality and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manger
McDonald's
Macquarie Fields, NSW
10.2021 - 01.2026
- Supervised daily operations, maintaining efficient service and high food quality.
- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Trained new employees on customer service and food preparation standards.
- Enforced health and safety regulations, ensuring a safe work environment.
- Managed daily cash intake through accurate register counting and profit tabulation.
- Monitored store operations for compliance with company policies, ensuring standards were consistently met.
- Created positive relationships with staff, customers, and vendors to foster a collaborative environment.
- Assisted in timely resolution of escalated customer service issues.
Education
Bachelor of Arts - Psychology
Western Sydney University
Parramatta, NSW09-2029
High School Diploma -
Macquarie Fields High School
Macquarie Fields, NSW09-2022
Skills
- Project management
- Operational efficiency
- Employee training
- Conflict resolution
- Team collaboration
- Customer service
- Accurate money handling
- Tech-Savvy
- Team building
- Relationship building
- Energetic and enthusiastic
Certification
Fire Extinguishing Training - WORDMALD - Valid 18/08/2027
SITSS00069 Food Safety Supervision Skill Set (Issued 4 July 2025)
HLTAID010 Provide Basic Emergency Life Support (05/07/2026)
HLTAID011 Provide Basic First Aid (05/07/2026)
HLTAID012 Provide First Aid in an Education and Care Setting (05/07/2026)
SITSS00069 Food Safety Supervision Skill Set (Issued 4 July 2025)
HLTAID010 Provide Basic Emergency Life Support (05/07/2026)
HLTAID011 Provide Basic First Aid (05/07/2026)
HLTAID012 Provide First Aid in an Education and Care Setting (05/07/2026)
References
Daniel Meadows (Glenquarie McDonald's Licensee)
- 0478604611
- daniel.meadows@m2family.com.au
Katie Woodthorpe (Glenquarie McDonalds Restaurant Manager)
- 0422985910
- Katie.w@jemada.com.au
Accomplishments
- Running Great Restaurants Visits (RGRV) for 2024 and assisting in 2025 at Glenquarie Mcdonalds.
- Organised and ran Mchappy Day 2024 and assisting in 2025 for Glenquarie Mcdonalds.
- Professional Leader Award from Leadership Transitions Course (2023).
Timeline
Shift Manger
McDonald's
10.2021 - 01.2026
Bachelor of Arts - Psychology
Western Sydney University
High School Diploma -
Macquarie Fields High School