Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Tobin

Lane Cove,NSW

Summary

I am a passionate and hardworking individual with an eagerness to learn, develop and apply skills in the industry. I obtain a proven track record in enhancing customer satisfaction and loyalty, through expert conflict resolution and CRM. I posses strong critical thinking and adaptability skills, through achieving significant improvements in service delivery and team productivity. I excel in fast-paced environments, leveraging both interpersonal and technological skills to drive business growth and operational efficiency.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Royal Sydney Yacht Squadron
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained strong interpersonal relationships with Members of the organisation to provide an exceptionally high level of service and care.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Manager

Flip Out Castle Hill
01.2024 - 06.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained new and existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Waitress/Bartender Supervisor

The Commodore Hotel
05.2023 - 01.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Hostess/Receptionist

Blow Bar Co
08.2022 - 05.2023
  • Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
    Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Answered constant flow of customer calls with minimal wait times.

Bartender

Australian Turf Club (ATC)
09.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends. Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness and responsible service of alcohol procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Bachelor of Business Bachelor of Information Systems -

University of Technology Sydney
11.2025

Skills

    Customer Relationship Management (CRM)

    Customer Service/Relations

    Problem-solving abilities

    Active Listener

    High Attention to detail

    Critical Thinking

    Data Entry

    Computer Proficiency

    Microsoft Excel

    Professional telephone demeanour

    Administrative Support

    Adaptability and Perseverance

    Eagerness to Learn

Timeline

Customer Service Representative

Royal Sydney Yacht Squadron
08.2024 - Current

Manager

Flip Out Castle Hill
01.2024 - 06.2024

Waitress/Bartender Supervisor

The Commodore Hotel
05.2023 - 01.2024

Bartender

Australian Turf Club (ATC)
09.2022 - 04.2023

Hostess/Receptionist

Blow Bar Co
08.2022 - 05.2023

Bachelor of Business Bachelor of Information Systems -

University of Technology Sydney

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Caitlin Tobin