Caitlin Wagstaff
Perth,WA
Summary
Friendly and reliable professional with a passion for delivering exceptional customer service. I aim to leverage my exceptional interpersonal skills and ability to handle multiple tasks efficiently to foster a welcoming atmosphere at Alchemy Sauna. Known for my enthusiastic personality, coupled with a genuine passion for wellbeing and training, I am committed to ensuring a smooth and enjoyable experience for all guests.
Overview
5
5
years of professional experience
Work History
Administrator
Kat's Speech Pathology
10.2023 - Current
- Effectively manage appointment scheduling, patient records, and community outreach with exceptional customer service.
- Address client concerns and provided treatment information and progress updates as the first point of contact.
- Maintain accurate and confidential patient records, including health histories and treatment plans.
- Strengthened my skills in patient coordination, effective communication and team collaboration.
Private Nanny
McGie and Martin Family
01.2020 - Current
- With 4+ years of experience, cared for children aged 4 months to 12 years, handling school transportation, routines, activities, meals, and household tasks.
- Fostered parent communication on child's well-being, health, and behaviour to promote teamwork.
- Cultivated problem-solving, empathy, and organisational skills beyond age-related expectations.
Swimming Instructor
Bold Park Aquatic
11.2021 - 10.2023
- Taught children aged 3-14 the basic principles and techniques of swimming multiple times per week.
- Developed lesson plans tailored to different age groups and skill levels, aiming for proficiency in the Royal Life Saving WA, Swim and Survive program.
Education
Bachelor of Science - Nursing
The University of Notre Dame
Fremantle, WA12.2025
John XXIII College
Mount Claremont, WA12.2022
Skills
- Effective communication: Strong communication skills, enabling clear and effective interactions with guests, colleagues and management while ensuring a customer-focused approach
- Customer service: Proven ability to provide excellent customer service, ensuring a positive and welcoming experience for all guests
- Initiative: Initiate proactive engagement with guests, offering assistance via a personal and unique level of knowledge
- Adaptability: Ability to quickly learn new technology and adapt to different customer personalities in a fast-paced environment
- Organisation: Detail-oriented with excellent organizational skills, maintaining a clean and orderly front-of-house area
Timeline
Administrator
Kat's Speech Pathology
10.2023 - Current
Swimming Instructor
Bold Park Aquatic
11.2021 - 10.2023
Private Nanny
McGie and Martin Family
01.2020 - Current
Bachelor of Science - Nursing
The University of Notre Dame
John XXIII College
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