Caitlin Way
Summary
I have worked in the hospitality industry for 2 years and have great people skills, also have worked behind the bar and in front of house.
Organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am willing to learn new skills and teaching others the skills I have acquired
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
TGI Fridays
11.2023 - Current
- Motivated staff to perform at peak efficiency and quality.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Established rapport with guests through personalized interactions that led to repeat business.
- Managed team of up 30 restaurant staff, maintaining exceptional customer service and quality standards.
Shift Supervisor
Lonestar Restaurant & Bar
07.2023 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered successful training to more than 4 employees during tenure, educating on successful work processes and productivity strategies.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Food and Beverage Attendant
Lonestar Restaurant & Bar
10.2021 - 11.2023
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Manage over 10 customer calls per day
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
Education
No Degree -
Francis Greenway High School
Beresfield, NSW08.2018
Skills
- Safety Awareness
- Cash Handling Expertise
- Guest Inquiries
- Changing Out Tills
- Inventory Management
- Team Member Motivation
- Scheduling and labor control
- Front of House Management
- Investigating Complaints
- Opening and closing procedures
Certification
- RSA and RSG Training - 2019
- First Aid Training - 2023
- CPR Training - 2023
Timeline
Assistant Restaurant Manager
TGI Fridays
11.2023 - Current
Shift Supervisor
Lonestar Restaurant & Bar
07.2023 - 11.2023
Food and Beverage Attendant
Lonestar Restaurant & Bar
10.2021 - 11.2023
No Degree -
Francis Greenway High School
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