Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Williams

Brunswick West,VIC

Overview

9
9
years of professional experience

Work History

Bartender

Essendon Hotel
Essendon , VIC
10.2023 - Current
  • Greeted and sat guests.
  • Provided excellent customer service to ensure repeat customers.
  • Took food and drink orders from customers.
  • Set up tables for bookings each night.
  • Prepared cocktails, wines and other non-alcoholic beverages.
  • Presented food and beverages to customers at tables.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of the seasonal menu, ingredients and preparation methods to assist guests with menu selection and made recommendations.

Retail Assistant

Dan Murphy's
Ascot Vale, VIC
10.2023 - Current
  • Assisted customers with product selection, answered queries and provided advice.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Performed regular inventory checks to ensure accurate stock control.
  • Assisted in setting up promotional displays.
  • Kept up-to-date knowledge of all products available in the store.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Bartender

Young's Wine Rooms
Camberwell, VIC
11.2022 - 11.2023
  • Prepared cocktails, coffee, wine, and beer for customers in an efficient manner.
  • Opened and closed the bar following standard procedures.
  • Kept the bar clean and tidy on shift.
  • Trained new bartenders.
  • Participated in several wine and liquor training sessions.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Checked off all incoming stock and invoices.
  • Attended to up to 150-200 guests per night in busy environment, working most weekends as the only bartender on shift.
  • Occasionally performed wait staff duties such as taking food orders, running food, and turning over tables.

Christmas Casual Retail Assistant

Converse
Melbourne, VIC
11.2022 - 02.2023
  • Supported current promotions and initiatives to enhance customer experience, increase customer loyalty and impact sales.
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Exchanged merchandise for customers and accepted returns.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.

Bartender

Onda Bar & Eatery
Richmond, VIC
07.2022 - 11.2022
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Presented food and beverages to guests at tables.

Online Team Member

Woolworths
Newcomb , Victoria
10.2021 - 07.2022
  • Picking Stock to fill customer online orders within required time frames.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Replenished shelves to maintain adequate merchandise levels.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Office and Purchasing Assistant

J.T Dixon
North Geelong, VIC
08.2018 - 05.2022
  • Providing administrative assistance to the office manager
  • Providing purchasing assistance to the purchasing officer
  • Greeting customers in store and providing them assistance
  • Providing first response for all incoming enquiries (via email or telephone)
  • Processing customer orders, back orders and credit notes
  • Acting as a point of contact for enquiries from other areas of the business such as sales, production and warehouse operations
  • Entering supplier invoices and ensured they matched orders raised in ABM
  • Maintaining strong working relationships with suppliers and customers

Customer Assistant

Priceline
Geelong, VIC
06.2015 - 04.2019
  • Engaged with customers and worked to resolve product and service issues.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended products to customers based on needs and preferences.
  • Educated customers on products and special offers.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Helped and encouraged customers sign up for the Priceline loyalty program

Waitress

Buckleys Entertainment Centre
Breakwater, VIC
11.2017 - 03.2018
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Cleared tables to allow for quick setups.
  • Set up tables to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Relayed orders and special requests to cooks.
  • Restocked tables, wait staff areas and order staging areas.

Education

VCE Certificate -

Bellarine Secondary College
Drysdale
11.2017

Skills

  • Reliable and trustworthy
  • Active listener and fast learner
  • Effective communication skills
  • Basic computer skills
  • Good time management
  • Strong work ethic
  • Positive can-do attitude

Timeline

Bartender

Essendon Hotel
10.2023 - Current

Retail Assistant

Dan Murphy's
10.2023 - Current

Bartender

Young's Wine Rooms
11.2022 - 11.2023

Christmas Casual Retail Assistant

Converse
11.2022 - 02.2023

Bartender

Onda Bar & Eatery
07.2022 - 11.2022

Online Team Member

Woolworths
10.2021 - 07.2022

Office and Purchasing Assistant

J.T Dixon
08.2018 - 05.2022

Waitress

Buckleys Entertainment Centre
11.2017 - 03.2018

Customer Assistant

Priceline
06.2015 - 04.2019

VCE Certificate -

Bellarine Secondary College

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Caitlin Williams