Caitlin Williams

• Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
• Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
• Maintained accurate records of client transactions and correspondence within company database systems.
• Updated and maintained customer databases to increase customer retention.
• Trained and supervised employees on office policies and procedures.
• Proofread and edited documents for accuracy and grammar.

• Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
• Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
• Contributed to a positive workplace culture by fostering strong relationships with team members and consistently demonstrating a strong work ethic.
• Ensured timely completion of winemaking tasks by effectively managing and prioritizing workloads during harvest season.
• Maintained a clean and organized cellar environment, promoting safety and efficiency in daily operations.
• Contributed to the production of award-winning wines by assisting with blending, racking, and bottling procedures.
• Streamlined workflow for the cellar crew through effective communication of daily tasks assignments based on the priorities set by the supervisory team.
• Read temperature, flow, and other meters and documented information.
• Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
• Kept operations in compliance with company, safety and legal requirements.
• Enhanced wine quality by meticulously monitoring fermentation processes and adjusting temperatures accordingly.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Improved team morale and efficiency, leading by example and offering support during peak hours.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Replenished sales floor merchandise and organized shelves, racks, fridges & vases for optimal appearance.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers entering store and responded promptly to customer needs.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Cleaned and polished glass doors, displays and other surfaces to maintain professional appearance.

The Laneway Festival in Sydney was a one day event, during which time I was in the P.I.P Bar (Pretty Important People).

• Maintained inventory control of supplies/materials needed for daily operations; replenishing items as necessary to ensure continued functionality.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.

Whilst bartending at Beyond the Valley, I worked at one of two Jim Beam bars.

• Maintained inventory control of supplies/materials needed for daily operations; replenishing items as necessary to ensure continued functionality.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.

I completed my Work Experience at Brunton Engineering.

• Supported the admin staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Maintained personnel records and updated internal databases to support document management.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.