Caitlin Yang
SOUTH BRISBANE
Summary
Dedicated university student with a strong passion for public health and a drive to pursue a career in healthcare. Solid academic foundation and valuable retail experience to contribute to a healthcare setting. Extensive knowledge in public health principles, adept problem-solving skills, and the ability to effectively resolve complaints. Thrives in high-pressure environments, committed to ensuring customer satisfaction, and deeply motivated to make a positive impact on community health outcomes.
Overview
3
3
years of professional experience
Work History
Samsung Elite
TPG Telecom
10.2024 - Current
- Deliver training and provide ongoing support to team members to enhance their product knowledge.
- Conduct health checks on display merchandise and liaise with various departments to ensure the smooth operation of product stands.
- Act as the primary point of contact for addressing customer inquiries or complaints related to discounts, release dates, or past sales.
Customer Service Representative
TPG Telecom
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Piano Teacher
Just Sing Out Music Academy
02.2022 - Current
- Developed lesson plans, selected course materials and prepared assignments.
- Communicated with parents regarding upcoming events and student progress.
- Engaged students in discussions on musical selection and composer histories.
Education
Bachelor of Music - Classical Performance
Queensland Conservatorium, Griffith University
Bachelor of Public Health - Clinical Health Science
University of Queensland
06.2026
Skills
- Customer Service
- Adaptibility
- Computer Proficiency
- Complaint resolution
- Time Management
Languages
Chinese (Mandarin)
Timeline
Samsung Elite
TPG Telecom
10.2024 - Current
Customer Service Representative
TPG Telecom
11.2022 - Current
Piano Teacher
Just Sing Out Music Academy
02.2022 - Current
Bachelor of Public Health - Clinical Health Science
University of Queensland
Bachelor of Music - Classical Performance
Queensland Conservatorium, Griffith University
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