Caitlin Marie Capper
Kwinana
Summary
I have gained knowledge and great experience using my skill set, within a company, in a positive team environment. Over the years, there's been growth in enjoyment of conversing with customers and have discovered new passions. Personal confidence in this area has grown abundantly due to work experience and education and desire to continue to strengthen communication skills and ability to assist and serve the public. This has enabled development a positive rapport with management, great service skills and a high level of interpersonal skills.
Overview
11
11
years of professional experience
Work History
Pick Packer
Myers Distribution Centre
12.2024 - 01.2025
- Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
- Supported inventory control efforts by accurately labeling packages, updating bin locations, and tracking item movements within the warehouse.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Retail Associate
Motorcycles of Mandurah
08.2024 - 10.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Pick Packer
Wilson and Bradley
03.2024 - 07.2024
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
Bike Parts & Accessories
Mack1 Motorcycles
05.2022 - 06.2023
- Managed answering phones, as well as customer enquiries via email & front desk. Approximately 30-50+ calls per day.
- Locate and assist with motorcycle parts using given schematics
- Clean, organize and refill stock
- Enter invoices
- Ensure customer always leaves satisfied
Warehouse Parts/ Concierge
Auto Classic BMW Burswood
01.2022 - 03.2022
- Organize Warehouse orders to go out next day
- Main Role Concierge: Arranging customer vehicles on site, as well as delivering and picking up customer cars to homes. Approx 50 cars per day minimum.
- This specific role held high responsibility and care with vehicles.
- Greeted guests upon arrival by providing warm welcome.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Picker/ Packer
Altronics Warehouse
05.2021 - 12.2021
- Serve customers for pick up orders
- Picking and organizing customer orders
- Wrapping and shifting pallets to location
- Checking and packing orders to completion.
- Optimized package security during transit by selecting appropriate packing materials based on item fragility, dimensions, and weight guidelines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pre-assembled containers to be easily selected by packing associates.
- Transported merchandise pallets to move in warehouse.
Nursery Hand/Maintenance
Benara Nurseries
09.2020 - 05.2021
- Organizing plants throughout the property
- Tractor license, responsible for transportation of plants
- Clean up and agriculture maintenance (Weeding, sweeping aisles, organizing layout)
- Boosted plant health with proper pruning and trimming methods.
- Collaborated with other staff members to plan and execute seasonal planting schedules for maximum productivity.
- Able to work alone, with the aim to finish a list of duties for each day.
- Conducted activities throughout all weather in the year.
Full-time Receptionist
Ward Packaging
02.2019 - 03.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Delivered all required mail and banking each week
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Emailing
- Operated multi-line telephone system to answer and direct high volume of calls.
- Kept reception area and display room clean and neat to give visitors positive first impression.
- Completed high volume invoicing within the day, which was dispatched through the warehouse
Casual Party Host
Wild Kidz Play Centre
04.2014 - 01.2016
- Customer service, engaging with families and children and hosting parties
- Organizing games and room set up.
- Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Resolved conflict to maintain fun, positive and safe event environments.
Education
Some College (No Degree) -
Victory Life International Training Centre
Osbourne ParkSome College (No Degree) -
North Metropolitan TAFE
Joondalup, WASome College (No Degree) -
North Metropolitan TAFE
Joondalup, WASkills
- Organizational abilities
- Keen eye for detail
- Strong Communication Skills
- Customer Service
- Problem-solving abilities
Key Skills And Attributes
- Strong knowledge of workplace health and safety (OH & S)
- Committed to safety, quality and best practice and adaptable to new situations and work environments
- Highly developed interpersonal and communication skills having dealt with a range of professionals and regular clientele
- Positive and proactive customer service skills
- Self-motivated; able to set effective priorities to achieve immediate and long-term goals
- Effective time management and able to work in a pressure environment
- Able to contribute positively as part of a team, as well as working independently
- Being open to new ideas and techniques, quick to learn new skills
References
- Rob Krsanac, 9249 1228
- Deidre Blake, 0400 003 947, deidre@belsat.com.au
- Mark Daviot, 0437 954 857
Hobbies and Interests
- Passionate about music and singing
- Outdoor activities such as surfing, horse riding and motor sports
Tickets
Acquired Forklift (LF) (HR) on 30/01/25
Timeline
Pick Packer
Myers Distribution Centre
12.2024 - 01.2025
Retail Associate
Motorcycles of Mandurah
08.2024 - 10.2024
Pick Packer
Wilson and Bradley
03.2024 - 07.2024
Bike Parts & Accessories
Mack1 Motorcycles
05.2022 - 06.2023
Warehouse Parts/ Concierge
Auto Classic BMW Burswood
01.2022 - 03.2022
Picker/ Packer
Altronics Warehouse
05.2021 - 12.2021
Nursery Hand/Maintenance
Benara Nurseries
09.2020 - 05.2021
Full-time Receptionist
Ward Packaging
02.2019 - 03.2020
Casual Party Host
Wild Kidz Play Centre
04.2014 - 01.2016
Some College (No Degree) -
Victory Life International Training Centre
Some College (No Degree) -
North Metropolitan TAFE
Some College (No Degree) -
North Metropolitan TAFE
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