Caitlin Old
Summary
Accomplished Store Manager with a proven track record at Liquorland and KFC, enhancing operational efficiency and customer satisfaction. Excelled in strategic thinking and team leadership, significantly improving store performance. Proficient in problem-solving and multitasking, skilled at fostering a positive and productive work environment. Demonstrated outstanding communication, driving notable improvements in team dynamics and service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Liquorland
Narre Warren, VIC
12.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
Store Manager
KFC
Hallam, VIC
02.2022 - 12.2022
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
KFC
Narre Warren, VIC
02.2021 - 02.2022
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Team Member
KFC
Narre Warren, VIC
01.2017 - 02.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma -
Fountain Gate Secondary College
Narre Warren, VIC12.2019
Skills
- Problem-Solving
- Multitasking and Organization
- Outstanding communication skills
- Friendly and Positive
- Team Building and Leadership
- Strategic thinker
Certification
Cert III Retail
First Aid
RSA
Timeline
Store Manager
Liquorland
12.2022 - Current
Store Manager
KFC
02.2022 - 12.2022
Assistant Store Manager
KFC
02.2021 - 02.2022
Team Member
KFC
01.2017 - 02.2021
High School Diploma -
Fountain Gate Secondary College