Caitlin Rose Niven
Perth ,WA
Summary
I am a current Law student at UWA. Whilst studying full time I am also working two jobs showcasing my time management and organisational skills. I am a well-organized professional equipped with varied experiences in administrative and management roles. I am a results-oriented sales worker who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. I am a collaborative leader with dedication to partnering with coworkers to promote an engaged and empowered work culture. Hardworking and passionate job seeker keen to secure entry-level legal assistant position.
Overview
5
5
years of professional experience
Work History
Online Assistant Manager
Woolworths
06.2018 - Current
- Supervising day-to-day operations to meet performance, quality and service expectations.
- Mentoring team members to enhance professional development and accountability in workplace.
- Developing loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increasing employee performance and job satisfaction to strengthen retention and engagement.
- Defining clear targets and objectives and communicated to other team members.
- Exceeding KPI and optimal order expectations
- Consistently meeting deadlines and quality goals for accuracy and timeliness.
- Memorising store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracking substitutions and informed customers of changes.
- Documenting sales and customer feedback to enable tracking history and maintain accurate records.
- Performing effectively in self-directed work environment, managing day-to-day operations and decisions.
- Reviewing orders prior to pick up for accuracy and purchase-by dates.
Receptionist
Grange Insurance Solutions
04.2022 - 09.2023
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered phones promptly and directed incoming calls to correct offices.
- Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning the workplace
- Logged, allocated and managed claims.
- Prepared files, letters and notices.
- Maintained accurate and up-to-date records of claim information for future reference.
- Updated claims system to track claim status and provide relevant information to other departments.
- Documented and routed business correspondence to manage office paperwork
- Followed up with customers on unresolved issues.
- Identified issues, analysed information and provided solutions to problems
- Improved operations through consistent hard work and dedication
- Observed deadlines, enabling timely completion of tasks
- Demonstrated respect, friendliness and willingness to help wherever needed
Retail Assistant
Universal Store
11.2021 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Office Administrative Assistant
Seed Equity Group
01.2019 - 03.2021
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Bachelor of Commerce - Business Law And Law And Society
University of Western Australia
Perth, WA10.2024
High School Diploma -
Sacred Heart College
Sorrento, Perth Australia 10.2021
Skills
- High level of proficiency with Microsoft Office
- Proactive and Critical Thinker
- Engaging with Diverse Customers
- Time Management and Organisation
- High Attention to Detail
- Ability to manage busy workloads and meet deadlines
- Staff Management and Training New Team
- Filing, Photocopying, Data Entry
- Complex File Management Systems
- Excellent Written and Verbal Communication Skills
Timeline
Receptionist
Grange Insurance Solutions
04.2022 - 09.2023
Retail Assistant
Universal Store
11.2021 - Current
Office Administrative Assistant
Seed Equity Group
01.2019 - 03.2021
Online Assistant Manager
Woolworths
06.2018 - Current
Bachelor of Commerce - Business Law And Law And Society
University of Western Australia
High School Diploma -
Sacred Heart College
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