Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Caitlyn Allen

Albury

Summary

Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient work environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.

Overview

12
12
years of professional experience

Work History

Retail Sales Assistant

Suzanne Grae
08.2021 - Current
  • Interim Store Manager for 6 months
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Opened and closed store independently.
  • Assisted with training and mentoring new staff members.
  • Responsible for managing staff roster.

Photographer

Self-employeed
03.2022 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Managed social media accounts, showcasing portfolio and attracting new clients through engaging content.

Retail Assistant & Receptionist

Outdoor Indulgence
01.2013 - 07.2019
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Worked closely with business owner to solve problems and handle customer concerns.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Corresponded with clients through email, telephone or postal mail.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments and meetings for business owner.

Education

Certificate IV (Partial) - Photography & Photo Imaging

Wodonga TAFE
Wodonga, VIC
12.2021

VCE -

Cobram Secondary College
Cobram, VIC
12.2014

Skills

  • Sales
  • Teamwork
  • Problem-Solving
  • POS system handling
  • Visual Merchandising
  • Customer service
  • Inventory management
  • Photo editing
  • Proficient in computer programs such as Outlook, Xero, Word, Photoshop and Lightroom
  • Quick adaptability to new software

References

Maxine Clifford

Suzanne Grae Wodonga Manager

0427 266 774


Karin Curtis

Suzanne Grae Retail Assistant

0410 039 545

Timeline

Photographer

Self-employeed
03.2022 - Current

Retail Sales Assistant

Suzanne Grae
08.2021 - Current

Retail Assistant & Receptionist

Outdoor Indulgence
01.2013 - 07.2019

Certificate IV (Partial) - Photography & Photo Imaging

Wodonga TAFE

VCE -

Cobram Secondary College

Similar Profiles

CREATE PROFILE
Caitlyn Allen