Caitlyn Amor
Engadine,NSW
Summary
To work and learn valuable new skills and gain experience in the working community. I would like a highly rewarding career where I can use my skills and knowledge to benefit the company that I will be working for.
Overview
8
8
years of professional experience
Work History
Swim Instructor, Supervisor, Admin Assistant
Southern Swim School
Kirrawee, NSW
08.2022 - Current
- Instructed students in various swimming techniques and safety practices.
- Developed lesson plans tailored to individual skill levels and goals.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Updated records of attendance, skill levels achieved and other relevant information for each student.
- Supervised and assessed students on their swimming abilities.
- Managed staff to ensure correct teaching and safety in and around the pool.
- Developing and updating the website and staff profiles.
- Assisting with enquiries and scheduling classes.
- Handling enquires from customers in person and over the phone.
Customer Service Manager
Fence Magic
01.2019 - 08.2022
- Managed daily customer service operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service.
- Maintained knowledge of company products and services.
- Responded to phone and online customer service requests.
- Organised and scheduled jobs and quotes.
- Assisted customers with making payments.
- Handling enquires from customers in person and over the phone.
Cleaner
Tanz Cleaning Services
05.2018 - 01.2019
- Cleaning and disinfecting kitchens, bathrooms and toilets
- Dusting and cleaning furniture and other household items
- Mopping
- Vacuuming all floor surfaces
- Cleaning ceiling vents
- Cleaning and tidying bedrooms
- Cleaning windows and other glass surfaces
- Stocking and maintaining supplies
- Emptying bins
- Making beds and changing linen if required
- Liaising with clients
Cleaner
Houseproud Cleaning Services
03.2017 - 05.2018
- Cleaning and disinfecting kitchens, bathrooms and toilets
- Dusting and cleaning furniture and other household items
- Mopping
- Vacuuming all floor surfaces
- Cleaning ceiling vents
- Cleaning and tidying bedrooms
- Cleaning windows and other glass surfaces
- Stocking and maintaining supplies
- Emptying bins
- Making beds and changing linen if required
- Liaising with clients
Customer Service
Engadine Bakehouse
- Handling money
- Maintaining inventory
- Taking food orders
- Communicating with customers and customer complaints
- All cleaning duties
- Handling and preparing food
- Food safety practices
Education
Teacher of Swimming And Water Safety
AUSTSWIM
Year 10 -
St John Bosco College
EngadineSkills
- Word
- Excel
- Power Point
- Outlook
- Swimbiz
- Xero
- Canva
Personal Information
Date of Birth: 10/01/99
References
- Available upon request
Hobbies and Interests
Meeting new people and gaining more knowledge about the industry, spending time with my family and friends.
Pre Skills
Proficient in Word, Excel, Power Point and Outlook.
Attributes
I can confidently say that I am a good team player that also has a strong ability to work unsupervised. I am a warm friendly person who is hard working, honest, very reliable and can adapt to any situation in a confident and professional manner. I am committed to ethical behaviour and accept that I am accountable for any decisions I make. I take great pride in my presentation and appearance in my working life as well as my personal life. I have a very warm and friendly personality and enjoy getting to know a variety of different people. I enjoy being challenged on a day-to-day basis and I am wholly committed to pursuing the highest standards in my employment life.
Timeline
Swim Instructor, Supervisor, Admin Assistant
Southern Swim School
08.2022 - Current
Customer Service Manager
Fence Magic
01.2019 - 08.2022
Cleaner
Tanz Cleaning Services
05.2018 - 01.2019
Cleaner
Houseproud Cleaning Services
03.2017 - 05.2018
Customer Service
Engadine Bakehouse
Teacher of Swimming And Water Safety
AUSTSWIM
Year 10 -
St John Bosco College
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