Caitlyn Barnett
Launceston
Summary
Dynamic leader with a proven track record at Onecare, adept in people management and problem-solving. Excelled in building high-performing teams through effective collaboration and motivational strategies. Achieved significant efficiencies by streamlining workflows. Skilled in verbal and written communication, ensuring top-notch team and client interactions.
Overview
12
12
years of professional experience
Work History
ECA Team Leader
Onecare
The Manor Complex Kings Meadows
08.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Small Business Owner
Barnett Floral Design
Bridport, TAS
03.2018 - 08.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
Fast Food Crew Trainer
McDonald's
Launceston, TAS
02.2013 - 07.2017
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
Education
Cert III - Cert III in Individual Support (Aged Care)
TasTAFE
TAS08-2022
GED -
Launceston College
Launceston11-2011
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Work Planning and Prioritization
- Documentation and reporting
- Onboarding and orientation
- Verbal and written communication
Timeline
ECA Team Leader
Onecare
08.2022 - Current
Small Business Owner
Barnett Floral Design
03.2018 - 08.2022
Fast Food Crew Trainer
McDonald's
02.2013 - 07.2017
Cert III - Cert III in Individual Support (Aged Care)
TasTAFE
GED -
Launceston College