Caitlyn Cassidy
Old Junee,Australia
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using appropriate appointment scheduling system to manage patients weekly. Organized and accurate in managing patient flow.
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Nanango Medical Centre
01.2019 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Answered phone calls and messages for GP in a medical facility, scheduling appointments, and handling patient inquiries.
Assistant - Operator
Cassidy Plant Hire
01.2019 - Current
- Administrative assistant for at least 1.5 years of experience of creating invoices , receipt keeping
- I also have the experience in emailing and arranging appointments with future clients & future jobs
- Currently working on a sub development operating a roller/backhoe/tipper truck
- Set up machines to start production cycles and controlled machine setups
- Developed strong problem-solving abilities by resolving technical issues that arose during machine operation swiftly and effectively.
- Achieved maximum output of production with desired quality while maintaining clean and safe working area.
Dump Truck Operator
Protech - Seecivil Cadia Mine
01.2024 - Current
- Hauled materials safely and efficiently, resulting in timely delivery and increased productivity
- Ensured safety regulations were followed
- Maintained vehicle in good working condition
- Drove 777-ton capacity vehicles transporting Unsuitable & Gravel materials for construction projects.
Education
Certificate III in Business Administration - Medical
Axiom College
Nanango09-2021
HIGH SCHOOL DIPLOMA -
Nerang State High School
Nerang01.2018
Skills
- Problem Solving
- Strong Work Ethic
- Adaptability
- Work Safely as a Team
- Team Player
- Office administration
- Time management
- Microsoft Word
- Strong problem solver
- Computer proficiency
- Documentation and reporting
- Invoice processing
Certification
- Conduct Roller Operations, RIIMP0317F
- Conduct Backhoe/Loader Operations, RIIMPO319E
- Conduct Civil Construction Excavator Operations, RIIPO320F
- Conduct Articulated Haul Truck Operations, RIIMPO337E
- Conduct Rigid Haul Truck Operations, RIIMPO338E
Timeline
Dump Truck Operator
Protech - Seecivil Cadia Mine
01.2024 - Current
Medical Receptionist
Nanango Medical Centre
01.2019 - 02.2024
Assistant - Operator
Cassidy Plant Hire
01.2019 - Current
Certificate III in Business Administration - Medical
Axiom College
HIGH SCHOOL DIPLOMA -
Nerang State High School
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