Caitlyn Chaffey
Upper Mount Gravatt,QLD
Summary
Motivated individual with a proven track record in customer service and sales. Demonstrated ability to build strong customer relationships and effectively understand their needs, while working within a team. Possessing excellent communication and interpersonal skills, committed to meeting the expectation of her work and delivering superior customer service.
Overview
7
7
years of professional experience
Work History
Register Operator
The Reject Shop
Sunnybank, QLD
02.2025 - Current
- Operates cash register and processed customer transactions efficiently.
- Assists customers with product inquiries and provides excellent service.
- Manages inventory by restocking shelves and organizing merchandise displays.
- Training of new staff on register operations and customer service standards.
- Handles cash and balanced cash drawers at the end of shifts.
- Resolves customer complaints promptly to ensure satisfaction and retention.
- Collaborates with team members to maintain a clean and organized store environment.
- Follows company policies for handling returns and exchanges professionally.
- Adheres to all cash handling policies and procedures.
Master Blasters, Bulimba Cricket Club - Volunteer
Bulimba Cricket Club
Bulimba, QLD
01.2023 - Current
- Coaching young cricketers (ages 4-12yrs).
- Developed strong relationships with players' families to encourage support and involvement in their athletic growth.
- Improved team cohesion by organising regular bonding activities and fostering a supportive environment.
- Facilitated team building activities and workshops to improve communication and collaboration within the team.
- Assisted with special events and programs, including assisting in weekly sausage sizzle to promote family and community involvement.
- Used strong interpersonal communication skills to convey information to others.
Hairdresser Assistant - Tea and Tidy
RJ's Hair Studio
Carina, QLD
01.2023 - 01.2024
- Supported daily operations through collaboration with team members to ensure smooth service.
- Worked flexible hours across night, weekend and holiday shifts.
- Sanitized equipment and wiped down counters and tables to maintain a clean environment.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated self-motivation by consistently completing tasks without supervision.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with visually appealing arrangements to attract customer interest.
Sales Representative
QBD Books
Carindale, QLD
10.2022 - 01.2023
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Listening to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation to better uncover individual needs.
- Managed efficient cash register operations.
- Used in-store systems to locate inventory for customers.
- Organized and stocked merchandise, labeling items clearly for easy identification.
Touch Football Referee
Brisbane Metropolitan Touch Association
Whites Hill, QLD
08.2019 - 01.2023
- Refereed touch football for both Junior State Championships and National Youth Championships.
- Refereed 40min games for local junior and adult community touch football, ensuring fair play and adherence to rules.
- Resolved conflicts among coaches, players, and parents during games to maintain a positive environment.
- Collaborated with team and management to support smooth operation of events and enhance participant experience.
- Completed COVID-safe certification.
Education
Cavendish Road High School
Holland Park12-2024
Bachelor of Arts - Theatre
Griffith University
QLD04-2026
Skills
- Microsoft Office Suite
- Flexible availability to work
- Enthusiastic with strong work ethic
- Responsible and self-motivated
- Work commitment
- Quirky with marvelous conversational skills
- Passionate about inclusivity
- Level 2 Touch Football Referee (accomplished late 2022)
Affiliations
- Lead, School Musical 'The Addams Family', Cavendish Rd State High School, 2024.
- Cast member, School Musical 'Chicago', Cavendish Rd State High School, 2022.
- Wear it Purple Day Volunteer (2019-2024)
- Bulimba Cricket Club Volunteer (2019-current)
- School fundraising activities (2019-2024)
- Hobbies include drawing, painting, sculpture and gaming.
References
- Rachel Charvell
RJ Hair Studio, Carina
0402 208 434
- Lana Killian
Bulimba Cricket Club, Bulimba
0404 807 187
Timeline
Register Operator
The Reject Shop
02.2025 - Current
Master Blasters, Bulimba Cricket Club - Volunteer
Bulimba Cricket Club
01.2023 - Current
Hairdresser Assistant - Tea and Tidy
RJ's Hair Studio
01.2023 - 01.2024
Sales Representative
QBD Books
10.2022 - 01.2023
Touch Football Referee
Brisbane Metropolitan Touch Association
08.2019 - 01.2023
Cavendish Road High School
Bachelor of Arts - Theatre
Griffith University