Caitlyn Cooke
Sydney
Summary
My aim is to gain experience in the business world and obtain a position where I am more socially connected, whilst collecting future career ideas. Through working, I am to challenge myself to help people more while becoming more conscious of the money I spend and earn. I have a proven ability to resolve complaints and interpret situations effectively, ensuring customer satisfaction. Demonstrated professionalism and empathy in sensitive situations, while maintaining confidentiality. Offering strong organizational skills and a keen ability to learn and adapt within a workplace setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant/Dispensary Technician
Priceline Pharmacy
04.2023 - 02.2025
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Bachelor of Science - Psychological Science & Neuroscience
University of Sydeny
Camperdown, NSW01-2027
Skills
- Customer counselling
- Resolving complaints
- Document filing
- Answering customer questions
- Effective communication
- Retail management
- Time management
- Calm and patient demeanor
- Collaborative teamwork
- Complex Problem-solving
Certification
- Responsible Service of Alcohol (RSA) - 2028
Timeline
Pharmacy Assistant/Dispensary Technician
Priceline Pharmacy
04.2023 - 02.2025
Bachelor of Science - Psychological Science & Neuroscience
University of Sydeny
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