Caitlyn Diaz
Wollongong
Summary
Dynamic Eyelash Extension Technician at Just Lashes & The LBL House, recognized for enhancing salon revenue through diverse extension techniques and effective appointment scheduling. Skilled in client retention and social media promotion, I foster strong relationships while ensuring a sanitary workspace, resulting in increased client satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Eyelash Extension Technician
Just Lashes & The LBL House
09.2018 - Current
- Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
- Increased salon revenue by offering a variety of eyelash extension styles and techniques.
- Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
- Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
- Educated clients on proper maintenance techniques for their extensions, resulting in fewer issues or complaints.
- Sought professional training and applied newest methods of eyelash extension application.
Brow Artist
T Brows
06.2018 - 09.2018
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced client satisfaction by providing personalized brow shaping and styling services.
- Evaluated the effectiveness of various products for use in services, recommending improvements or alternatives as needed.
- Educated clients on proper brow maintenance techniques to extend the benefits of their treatments.
- Established strong rapport with clients, leading to increased trust and long-lasting relationships.
Customer Sales Assistant
Insport
05.2015 - 03.2018
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
Casual Shop Assistant and Jr Piercer
Pierce Xpress
09.2017 - 02.2018
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Checked incoming orders and organized new stock.
- Assisted Snr Piercer
- Hospital Grade Cleaning and sanitisation of tools
Customer Sales Assistant
Cotton On Group
11.2013 - 04.2014
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
Education
Perform Classic And Volume Eyelash Extensions - Eyelash Extensions
LashTek Training (Just Lashes)
Newcastle, NSW04-2018
High School Diploma -
Albion Park High School
Albion Park 09-2017
Cert III - Retail Makeup And Skin Care
West Wollongong Tafe
Wollongong, NSW09-2017
Skills
- Workspace organization
- Upselling services
- Lash lift and tint
- Classic lashing technique
- Volume lashing technique
- Eyelash extension application
- Client retention strategies
- Proper lash mapping
- Appointment scheduling
- Social media promotion
- Cosmetic sales
- Sanitation standards
- Mega volume lashing
- Infills and Touch-ups
Timeline
Eyelash Extension Technician
Just Lashes & The LBL House
09.2018 - Current
Brow Artist
T Brows
06.2018 - 09.2018
Casual Shop Assistant and Jr Piercer
Pierce Xpress
09.2017 - 02.2018
Customer Sales Assistant
Insport
05.2015 - 03.2018
Customer Sales Assistant
Cotton On Group
11.2013 - 04.2014
Perform Classic And Volume Eyelash Extensions - Eyelash Extensions
LashTek Training (Just Lashes)
High School Diploma -
Albion Park High School
Cert III - Retail Makeup And Skin Care
West Wollongong Tafe
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