Caitlyn Greene
Wakerley,QLD
Summary
History of building effective relationships with media, customers and internal stakeholders to effectively improve company image. Well-versed in public relations strategies and reputation management. Advanced knowledge in entertainment industries and advanced skills in media presence.
Overview
11
11
years of professional experience
Work History
Marketing Assistant
Circa
02.2024 - Current
- Conducted thorough research to construct creative and fresh ideas.
- Tracked key metrics and developed spreadsheets and data models.
- Supported content creation for corporate social responsibility initiatives, showcasing company values and community involvement efforts to strengthen brand reputation.
- Conducted research to create media lists for numerous locations
- Curated marketing and promotional packages for companies hosting the companies shows
- Facilitated cross-functional collaboration between marketing teams to ensure cohesive messaging across all communication channels while meeting project deadlines effectively.
Cafe assistant manager
Renegade/Beans And Bouys
01.2021 - Current
- Optimized inventory management by conducting regular stock checks and updating ordering systems accordingly.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Monitored food temperatures to comply with safety regulations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Assisted in menu development, incorporating seasonal ingredients for a fresh dining experience.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Social Media Manager & Event Organisation assistant
Mayfield Netball Club
01.2017 - Current
- In 2023, I took on the shared responsibility as social media manager for my netball club
- This has included creating content, interacting with stakeholders, responding to all questions asked through our channels, editing our website and keeping all public's up to date on netball related events and posts made by our Association
- Additionally, for the past few years I have assisted in running and organising umpiring clinics and the set up and running of awards nights
- This year, as I have taken the role of social media manager, I am also assisting in planning the awards night for the older teams.
Netball Coach
Mayfield Netball Club
02.2015 - Current
- Facilitated group coaching sessions and provided individual coaching support.
- Ensured player safety by enforcing strict adherence to rules and guidelines during practice sessions and games.
- Increased athlete motivation with engaging drills and exercises designed to challenge their abilities and develop resilience.
- Provided consistent feedback to players on their progress, setting clear expectations for individual growth and development.
- Collaborated with other coaches for continuous professional development, sharing best practices in netball coaching techniques.
- Created a positive and supportive environment, fostering strong relationships between players and coaching staff.
Netball Umpire
Mayfield Netball Club
02.2013 - Current
- Maintained control of games, for safe, timely event running.
- Implemented safety standards to maintain safe player environments and limit injury risks.
- Reviewed and approved lineup changes and substitutions.
- Navigated difficult situations using effective communication and explanation of game rules.
- Achieved National Badge by age 13
- Trained and mentored new referees and other sports officials.
Customer Service Assistant, Program Manager, Learn to Swim Teacher
Sam Riley's Swim School
01.2019 - 01.2024
- At this job, I completed a range of tasks
- As a customer service assistant, I completed tasks such as collecting late payments, finding times that best suit the families, enrolling new families, completing end of day banking, assisting with advertising posters and ideas for social media posts, taking inventory, making, returning and answering phone calls, assisting with complaints and training new staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- As a program manager, I was responsible for the run of classes on the days
- Assisted in implementing new policies or procedures aimed at improving customer experience throughout the organisation.
- Responded proactively and positively to rapid change.
- Day-to-day tasks included taking classes through to their lanes, assessing children's abilities, discussing with parents their child's progression, communicating with teachers about any issues, questions or assessments of children, , advertising and running of swimming meets
- As a learn to swim teacher, I worked with children from the age of 2yrs to teenagers all at different stages of swimming abilities.
Social Media Manager / Assistant Intern
Rebel Rebel Agency
01.2023 - 12.2023
- In 2023, I completed an internship at RRA (Modeling talent agency) as part of my university degree
- Tasks I complete for the company include cross-channel marketing across Instagram and Tik Tok
- I was responsible for ensuring the content I posted was up to the organisations standards for Instagram as well as creating trending content for Tik Tok
- I also replied and sent emails to industry professionals regarding up coming photo shoots, and was required on set at photo shoots to capture BTS content and assist on set
- Finally, I ran an interstate social media campaign to draw attention to the open casting held in Melbourne earlier this year, which was a success, reaching over 80k people online.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Coach
My First Gym
01.2023 - 11.2023
- At MFG I worked as a coach teaching children in a range of different skills and sports; from ball sports to Ninja Warrior and Parkour
- In addition to classes, I also take one-on-ones for those with diagnosis, offering specialised classes catering for their needs and to help them meet their goals
- Provided guidance to student in overcoming challenges and identifying opportunities.
- Developed relationships with clients to provide ongoing support and encouragement.
- Coordinated special events such as birthday parties, open days, fundraising ect.
- Facilitated group coaching sessions and provided individual coaching support.
Umpire & Administration
Metropolitan District Netball Association
01.2015 - 01.2020
- Umpiring for MDNA saw me umpiring at higher, more competitive levels of netball
- I developed strong relationships with coaches and teams, promoting mutual respect and a positive atmosphere during games.
- Working as an admin for a Twilight season saw me completing jobs such as Opening up and preparing the courts and the admin office within COVID protocols, answering phones, setting up score sheets for rounds, filing them, making announcements and cleaning-up of equipment.
- Navigated difficult situations using effective communication and explanation of game rules.
- Explained and taught regulations and rules to players and coaches.
- Maintained accurate records of game results and statistics, submitting them promptly to the appropriate league administrators after each match.
Education
Bachelor of Business (Public Relations) / Communications (Entertainment Industries) -
Queensland University of Technology
Queensland11.2023
Skills
- Stakeholder analysis & Relations
- Content creation
- Email Marketing
- Corporate Communications
- Relationship Building
- Project Coordination
- Global Marketing
- Team leadership and supervision
- Talent Acquisition
- Performance Analysis
- Entertainment Booking
Awards
Mayfield Netball Club
- Person of the Year 2013
- Senior Umpire of the year 2017
- Terry Mackenroth Mayfield Community Spirit Award 2018
Sam Riley Swim School MGE
- Employee of the Year - Support Award 2021
- Employee of the year - Support Award 2022
References
- Jenny Muaga, 0411 578 168, _doyle_132@hotmail.com, Head Coach | Mayfield Netball Club
- Taylor Dedman, Taylord@srss.info, State Trainer/manager | Sam Riley's Swim Schools
- Brit Doyle, 0427 552 646, Program Manager | Sam Riley's Swim Schools
- Michelle Parkins, 0428 262 248, President & Fixtures Co-Ordinator | Mayfield Netball Club & MDNA
Timeline
Marketing Assistant
Circa
02.2024 - Current
Coach
My First Gym
01.2023 - 11.2023
Social Media Manager / Assistant Intern
Rebel Rebel Agency
01.2023 - 12.2023
Cafe assistant manager
Renegade/Beans And Bouys
01.2021 - Current
Customer Service Assistant, Program Manager, Learn to Swim Teacher
Sam Riley's Swim School
01.2019 - 01.2024
Social Media Manager & Event Organisation assistant
Mayfield Netball Club
01.2017 - Current
Netball Coach
Mayfield Netball Club
02.2015 - Current
Umpire & Administration
Metropolitan District Netball Association
01.2015 - 01.2020
Netball Umpire
Mayfield Netball Club
02.2013 - Current
Bachelor of Business (Public Relations) / Communications (Entertainment Industries) -
Queensland University of Technology
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