Caitlyn Grindley
Seaford Heights,SA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Dedicated Optical Dispenser with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Optical Dispencer
OPSM Mitcham
07.2021 - Current
- Managing appointment bookings and customer communication.
- Handling customer queries and complaints, both in person and over the phone.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Balanced the needs of multiple customers simultaneously in a fast paced retail environment.
- Built and maintained effective relationships with peers and uppermanagment.
- Adjustment and cleaning of optical glasses.
- Measuring, ordering and processing optical glasses.
- Ordering and informing customers on contact lenses.
- Stock management, including supplier fulfilment
- Maintain compliance in industry standards.
Laundry Services Supervisor
Fullerton Lutheran Homes
01.2015 - 07.2021
- I am responsible for the coordination and supervision of the laundry service to enhance and facilitate the quality of services to the residents of the home
- While I am the supervisor I am still expected to work the daily roles as described below as well as being responsible for the ordering of all stock and communication with the stores persons to make sure that all chemicals and linen reserves are kept at a sufficient level
- Ensuring daily laundering services are running efficiently to meet the needs of the residents and care workers
- Liaise with managers and coordinators to ensure the provision of appropriate laundry services
- Communicating with residents family members to resolve issues that may arise relating to laundry
- Supervise approved contractors and services suppliers as appropriate to these services
- Making recommendations on the equipment for the inclusion in the homes budget
- Assisting with writing and implementing of policies and procedures relating to the laundry department
- Reporting any damaged plant or machinery or any unsafe use or storage of hazardous substances to the services manager or appropriate manager
- Reporting unsafe work practices or breaches of Work Health and Safety Policies and procedures to the services manager
- Ensuring prompt staff injury management
- Promote safe work practices to all services staff and the laundry team
- Having the ability to manage each days laundry team and be a part of each team
- Ability to effectively resolve conflict situations and deal with difficult people
- Demonstrates the ability to maintain confidentiality and adhere to the policy that staff do not speak to the media or make negative public comments about the home.
Hospitality
Fullerton Lutheran Homes
10.2013 - 01.2015
- Duties involve cleaning of resident’s rooms and restocking of amenities, emptying bins and making sure rooms are clean and livable
- Sorting of clothes, linen, towels and other washing, placing in correct washing piles, washing and drying then folding and sorting of clothes linen and towels
- Daily linen runs to make sure home has the correct amounts of bed sheets etc
- For the day
- Labeling of residents clothes with the labeler and permanent marker and restocking of towels in laundry for next day’s linen run
- Dealing with issues that residents raise with myself in passing or when taking to them so that they are dealt with in a quick and fast method by myself or managers
- The preparation and serving of breakfast, lunch, morning and afternoon teas for residents making sure that each resident’s dietary requirements are met
- The cleaning and general up keep of the pantries and resupplying of goods when needed or as required.
Casual Cleaner
Acacia Apartments
07.2013 - 10.2013
- Duties involve cleaning and replacing of bedding, towels and welcome baskets
- Cleaning of floors, bathrooms, kitchens and bedrooms
- Cleaning of wet areas surrounding indoor pool and spa
- Assisting with preparation and serving of meals for conferences held at the facility
- All of these duties are required to be completed in a fixed timeframe
- As this establishment is 4 and a half star rated, the standard of cleanliness and preparation of guest accommodation is expected to be completed at a high standard.
Casual Retail Assistant
Kanga Shoes
07.2012 - 07.2013
- Duties involved strong customer service; actively selling shoe and souvenir merchandise; proper fitting of shoes to customers satisfaction; sales of lotto tickets and instant scratchies; answering of phone calls; office support; barcoding of stock and general tidying and restocking of shelves, displaying merchandise and entering of new stock into the computer system.
Field Assistant
Flinders Chase National Park
03.2012 - 06.2012
- Duties involved assisting with daily duties to maintain the Park, These duties included animal control, rubbish collection, fence construction, weed management and maintenance of signs.
Koala Management Program
11.2011 - 03.2012
- Duties involved assisting in the capture of koala’s, tagging of koala’s, transfer of koala’s from field to vet clinic, setting up of temporary enclosures, collection of food supply, cleaning of pet packs and cages, releasing of koala’s back to capture area, working with other team members to ensure safe capture of animals.
Department of Environment and Natural Resources
Kelly Hill Caves
11.2009 - 11.2011
- Duties involved strong customer service; actively selling retail products in line with departmental policies and commercial retail strategy; assisting in the preparation of interpretive programs; securing buildings and facilities; collecting, receiving, accounting for and securing monies received from the sale of retail products, tour fees and admissions; maintaining records, including visitor numbers and income; assisting in fire and emergency operations, banking preparation.
Video 2000
03.2009 - 07.2009
- Duties involved serving customers; balancing the till, eftpos and prepaid credit; returning videos and putting them into the computer system; maintaining shop cleanliness
Papa’s Pizza
02.2008 - 07.2009
- Duties involved serving customers and placing orders; the preparation of pizzas and food; cash handling; till operation; purchasing supplies.
Island Beehive
12.2007 - 01.2008
- I commenced working as a retail and catering assistant
- My duties included customer service, money handling, food preparation and service, preparing stock for sale and maintaining shop stock levels.
Education
Certificate II - Certificate 2 in Outdoor Recriation
TAFE SA
Adelaide, SA07.2008
Westminster School
01.2008
Skills
- Communication and Interpersonal Skills
- Sales and upselling aptitude
- Visual acuity testing
- Scheduling appointments
- Customer Service
- Data Entry
- Communication
- Office 365
- Conflict Management
- Insurance billing procedures
- Product Knowledge Expert
- Optical Equipment Operation
- Order Processing Efficiency
- Inventory Management Abilities
- Record Keeping Competence
- Optical Measurements Accuracy
- Lens Fitting Expertise
- Frame Adjustment Mastery
- Lens Edging Proficiency
- Optical Dispensing Techniques
- Eye Health Awareness
- Fashion and Style Sense
- Computer Skills
- Emotional Intelligence
- Training
- Insurance Verification
- Optical orders
- Retail Sales
- Order Preparation
- Frame Repair
- Insurance approvals
Date Of Birth
28th December 1990
Computer Programs Used
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power Point
- Adobe Photoshop
Courses Completed
- Raybans product Champion
- Privacy and Data Protection
- Bullying and Harassment prevention
- Eye Wear protection Plans
- Optical Dispending and understanding Lenses
- ACC Workplace Conduct: Bullying and Harassment
- ACC Elder Abuse, Missing persons and Compulsory Reporting
- ACC Responding to Behavioural Symptoms of Dementia
- ACC Customer Service: Complaint Management
- ACC Communication: Supporting Individuals
- ACC Restrictive Practices and Restraints
- Chemical Safety & Handling
- Aquaculture Husbandry
- Sales Training
- Country Fire Service Basic Fire Fighting 1 (BFF1)
- Plantation Fire Fighting
- Work in a Team (PUATEA001A)
- Dealing with Difficult People
- Public Speaking and Interpretation
- Step Back – OHSW training
- Seasonal Fire Training
- Arborist Climbing Training
- 4wd Training
- Certificate 2 in Outdoor Recreation
- Bushwalking Basic Skills Certificate
Volunteer Experience
Habitat for Humanity, 07/03/09, 07/22/09, I was in a team of volunteers that went to Cambodia to assist in the construction of houses for the poorer communities of Cambodia. This experience broadened my horizons and awareness of 3rd world living and also how fortunate and lucky Australians are. Prior to the trip we were involved in fundraising with the funds being utilized to assist a school located in the Cambodian slums, these funds were used to purchase rice, school books, school uniforms and sporting equipment.
netball
Team focused player, Im an all-rounder am able to play all positions on court and be supportive of the team as a whole. I play social netball as well as competitive club netball on the weekends. I have played netball my whole life
Interests
In my spare time I also enjoy taking my car out and participating in motorsports events over weekends and hopefully participate in the Adelaide Rally in the next few years.
References
- Jade Spriggs Manager OPSM (Ph) 0452 644 565
- Theresa Nguyen Optometrist OPSM (Ph) 0434 264 408
theresa.n@live.com.au
Timeline
Optical Dispencer
OPSM Mitcham
07.2021 - Current
Laundry Services Supervisor
Fullerton Lutheran Homes
01.2015 - 07.2021
Hospitality
Fullerton Lutheran Homes
10.2013 - 01.2015
Casual Cleaner
Acacia Apartments
07.2013 - 10.2013
Casual Retail Assistant
Kanga Shoes
07.2012 - 07.2013
Field Assistant
Flinders Chase National Park
03.2012 - 06.2012
Koala Management Program
11.2011 - 03.2012
Department of Environment and Natural Resources
Kelly Hill Caves
11.2009 - 11.2011
Video 2000
03.2009 - 07.2009
Papa’s Pizza
02.2008 - 07.2009
Island Beehive
12.2007 - 01.2008
Certificate II - Certificate 2 in Outdoor Recriation
TAFE SA
Westminster School
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