Caitlyn Henderson
Montrose,Tasmania
Summary
Dynamic professional with a proven track record at Love Featured Films, excelling in client communication and staff management. Skilled in utilizing advanced videography equipment and software, demonstrating exceptional multitasking abilities and attention to detail. Achieved enhanced client satisfaction and improved company reputation through superior service and teamwork.
Seasoned retail management professional with demonstrated history of managing and encouraging staff to achieve continuous improvements and maximize customer service standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Wedding Videographer
Love Featured Films
11.2021 - Current
- Collaborated with photographers, planners, and other vendors to ensure seamless event coverage.
- Utilized advanced videography equipment and software to produce high-quality visual content for weddings.
- Contributed to successful events by working cooperatively with couples on shot requests while remaining flexible during unexpected situations or changes in plans.
- Enhanced client satisfaction by creating personalized and engaging wedding films.
- Provided superior customer service from initial consultation until final delivery of the finished product, resulting in positive reviews and testimonials from satisfied clients.
- Improved company reputation through dedication to capturing authentic emotions while maintaining a professional demeanour at all times.
Call Centre Representative
Services Australia
08.2021 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exhibited high energy and professionalism when dealing with clients and staff.
Makeup Artist
Mecca Maxima
04.2021 - 07.2021
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Elevated clients' self-esteem by creating personalized makeup looks tailored to their preferences and features.
Front End Cashier/Supervisor
Woolworths
12.2014 - 04.2021
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Organized items on shelves to help customers locate products easily and quickly.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
No Degree -
Elizabeth College
Hobart, TAS12.2017
Skills
Client Communication
Staff Management
Cash counting
Team Supervision
Attention to Detail
Multitasking Abilities
Reliability
Team Collaboration
Self Motivation
Time management abilities
Problem-solving skills
Timeline
Wedding Videographer
Love Featured Films
11.2021 - Current
Call Centre Representative
Services Australia
08.2021 - 10.2021
Makeup Artist
Mecca Maxima
04.2021 - 07.2021
Front End Cashier/Supervisor
Woolworths
12.2014 - 04.2021
No Degree -
Elizabeth College
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