Caitlyn Li
Dundas
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Childcare Educator
Epping Before And After School Care
08.2023 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Bartender
Ryedales Tavern
10.2021 - Current
- Responded to customer inquiries and orders in a timely manner and brought forth a high level of customer service at all times
- Greeted guests with a friendly and helpful attitude at all times
- Monitored bar inventory and made notes for needed supplies when necessary and maintained a clean and orderly bar
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Carried on friendly conversations with patrons and answered any questions or concerns to the best of my ability
- Managed cash transactions for daily sales, including processing credit card payments, providing accurate change
- Utilized point-of-sale software to process transactions and maintain accurate sales records
Assistant and Teacher
King's Angels Dance
11.2019 - 12.2020
- Guided students in developing and fostering dance techniques while strengthening their bodies
- Choreographed dance routines for performances and class sessions
- Assisted teachers in demonstrations and corrected students as needed
- Coordinated schedules and planned lessons in cooperation with other staff
- Handled administrative tasks such as collecting student payments, organising reminders and announcements for students and parents, and scheduling appointments
Tutor
Kumon
01.2018 - 10.2019
- Provided students with the necessary learning tools and feedback to become stronger problem solvers
- Provided homework assistance using specific curriculum and materials.
- Performed thorough evaluations for students to better understand their level and needs
- Brought forth excellent interpersonal communication skills
- Organized and maintained student files and records
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Education
Bachelor of Forensic Science -
University of Technology Sydney
Sydney, NSW2026
Diploma of Science (Life Sciences) -
UTS College
Sydney 05.2024
Bachelor of Nursing -
Australian Catholic University
North Sydney06.2022
HSC -
Sefton High School
11.2020
Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Decision Making
- Fast Learner
- Highly organized and efficient
- CPR and First Aid training
References
References available upon request
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Childcare Educator
Epping Before And After School Care
08.2023 - Current
Bartender
Ryedales Tavern
10.2021 - Current
Assistant and Teacher
King's Angels Dance
11.2019 - 12.2020
Tutor
Kumon
01.2018 - 10.2019
Bachelor of Forensic Science -
University of Technology Sydney
Diploma of Science (Life Sciences) -
UTS College
Bachelor of Nursing -
Australian Catholic University
HSC -
Sefton High School
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