Caitlyn Long
Customer Service Representative
Sydney,NSW
Summary
Reliable and dedicated individual actively seeking a full-time position in a fast-paced environment. Motivated by the opportunity to challenge myself and acquire new skills. Committed to delivering my best, consistently pushing to be a responsible and well-rounded employee. Strong willingness to learn and contribute to a healthy work environment, making a positive impact and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Qube Logistics
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Staff Member
Rashays
01.2022 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
Floor Staff Member
Inflatable World
01.2021 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Maintained safety standards on the floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
Crew Member
McDonald's
01.2020 - 01.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
High School Diploma -
Miller Technology High School
Sydney09-2023
Skills
- Customer service
- Active listening
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Critical thinking
- Data entry
- Administrative support
- Time management
- Communication
- Problem resolution
- Data collection
Timeline
Customer Service Representative
Qube Logistics
02.2024 - Current
Staff Member
Rashays
01.2022 - 01.2024
Floor Staff Member
Inflatable World
01.2021 - 01.2022
Crew Member
McDonald's
01.2020 - 01.2021
High School Diploma -
Miller Technology High School
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