Caitlyn Marshall
Melbourne,VIC
Summary
Versatile and dynamic, with a proven track record at Coles for enhancing team productivity and customer satisfaction through effective leadership and problem-solving skills. Expert in cash handling and relationship building, consistently exceeding sales targets. Achieved significant business growth as Owner of Arlo's Sparkling Solutions by fostering strong client relationships and delivering on customer needs.
Bringing warm, friendly customer service and excellent communication skills. Possesses knowledge of alcoholic beverages and customer service, with hands-on experience in crafting beverages, managing bar inventory and bottle shop stock. Committed to creating welcoming atmosphere and ensuring memorable experience for guests/customers
Overview
9
9
years of professional experience
Work History
Crew Worker
McDonald's
01.2016 - 01.2019
- Participated in training sessions to continuously improve skills, contributing to a more knowledgeable workforce.
- Improved crew efficiency by implementing task delegation and time management strategies.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Handled multiple responsibilities simultaneously, maintaining focus on the overall project goals and objectives.
- Kept customers and crew areas organized.
- Achieved project milestones through effective teamwork and communication among crew members.
Supervisor
Coles
01.2019 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Owner
Arlo's Sparkling Solutions/ Feb 2018 to Mar 2024
02.2018 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Bartender
Hogs Breath
02.2020 - 05.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Assistant
Bws
06.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
No Degree - Traffic Control
Traffic Control
Civil Training09-2021
No Degree -
Cranbourne Secondary School
Cranbourne 12-2016
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Cash register operation
- Point of sale operation
- Opening and closing procedures
- Complex Problem-solving
- Sales expertise
- Customer needs assessment
- Sales target achievement
- Customer service
- Reliable and responsible
- Attention to detail
Timeline
Sales Assistant
Bws
06.2022 - Current
Bartender
Hogs Breath
02.2020 - 05.2020
Supervisor
Coles
01.2019 - 01.2020
Owner
Arlo's Sparkling Solutions/ Feb 2018 to Mar 2024
02.2018 - 12.2024
Crew Worker
McDonald's
01.2016 - 01.2019
No Degree - Traffic Control
Traffic Control
No Degree -
Cranbourne Secondary School
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