Caitlyn McInnes
Hillside,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Basketball Referee
Hawthorn Magic/ Sunbury Jets/ Keilor Thunder
03.2015 - Current
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanour and interacting respectfully with players, coaches, and spectators.
- Improved game fairness by accurately enforcing basketball rules and regulations.
Competition Administrator
Eastern Districts Junior Basketball Association
09.2023 - 04.2024
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Produced weekly fixtures in an efficient time frame to ensure stakeholders could allocate staff accordingly
Case Management Officer
Department Of Justice
02.2023 - 09.2023
- Collaborated closely with external partners such as medical professionals or legal representatives to promote optimal outcomes for clients.
- Organized regular reviews of cases progress against established goals/ timelines.
- Maintained strict confidentiality protocols when handling sensitive client information.
- Assisted clients in navigating complex healthcare systems to access necessary resources and services.
- Conducted thorough assessments to identify client needs, strengths, and areas for improvement.
Registrar
Magistrates Court Victoria
02.2021 - 01.2023
- Completed a two year traineeship within 14 months.
- Organized, reviewed, and filed paperwork for secure and accurate recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate information.
- Verified paperwork accuracy and checked for completion prior to processing.
- Worked closely with Magistrates to ensure fairness, access and equality for all areas of law including criminal, family violence, civil and VOCAT
Shift Supervisor
McDonalds
05.2019 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Meat Department Team Leader
Woolworths Supermarket
01.2018 - 09.2020
- Conducted routine audits of department operations to identify potential areas of improvement consistently working towards enhancing overall effectiveness.
- Reduced food waste by conducting regular inventory checks, rotating products, and managing proper storage techniques.
Education
Bachelor of Arts - Criminology
Deakin University
Geelong, VICSkills
- Customer Service
- Attention to Detail
- Maintaining Client Records and confidentiality
- Policy Knowledge- court documents
- Recordkeeping and File Management
- Administrative Support
- Personable and Approachable
- Work Planning and Prioritization
- Deadline Adherence
Accomplishments
- Completed a two year traineeship with the Magistrates Court in fourteen months.
- Have obtained my level two qualification as a basketball official and am certified to officiate state level basketball.
- Completed my Girl Guides Queens award, which required two years of volunteer work and planning
Certification
Level 2 basketball referee
Qualified Court Registrar
Timeline
Competition Administrator
Eastern Districts Junior Basketball Association
09.2023 - 04.2024
Case Management Officer
Department Of Justice
02.2023 - 09.2023
Registrar
Magistrates Court Victoria
02.2021 - 01.2023
Shift Supervisor
McDonalds
05.2019 - 08.2022
Meat Department Team Leader
Woolworths Supermarket
01.2018 - 09.2020
Basketball Referee
Hawthorn Magic/ Sunbury Jets/ Keilor Thunder
03.2015 - Current
Bachelor of Arts - Criminology
Deakin University
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