- Participating in fundraising events to support local charities, schools, or community projects
- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy helping others and giving back to the community
Caitlyn McInnes
Hillside,VIC
Summary
Organized professional prepared for this role with solid background in administrative support and executive assistance. Skilled at managing complex calendars, coordinating meetings, and handling sensitive information with utmost confidentiality. Known for excellent teamwork and adaptability, ensuring seamless operations and results-driven support.
Overview
6
6
years of professional experience
Work History
Personal Assistant
Dribbin and Brown Criminal Lawyers
04.2024 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Administration Assistant
Eastern Districts Junior Basketball Association
09.2023 - 04.2024
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
Case Manager
Department of Justice
01.2022 - 09.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Registrar
Magistrates Court Victoria
02.2021 - 01.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collaborated with judicial staff to schedule hearings, trials, or conferences in an efficient manner that accommodated all parties involved.
- Upheld the highest standards of ethics and professionalism in all aspects of work, ensuring that the integrity of the judicial process was preserved at all times.
- Increased accuracy in document management through diligent proofreading, editing, and verification before submission.
- Assisted in the preparation of court orders and judgments, ensuring accuracy and compliance with applicable laws.
Shift Supervisor
McDonalds
05.2019 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Bachelor of Arts - Criminology
Deakin University
Waurn Ponds, VICCertificate IV - Court Services
Court Services Victoria- Trainee Court Registrar P
Skills
- Professional and mature
- Advanced interpersonal skills
- File and database management
- Scheduling
- Client Confidentiality Awareness
- Research and analysis capabilities
- Advanced computer skills
- Legal administrative support
- Excellent communication skills
- Legal terminology expertise
Awards
Queens Girl Guide Award- obtained through volunteer work and dedicated community involvement
Level 2 Basketball Referee- 10 years experience in basketball officiating and excellent behaviour management
Interests
Timeline
Personal Assistant
Dribbin and Brown Criminal Lawyers
04.2024 - Current
Administration Assistant
Eastern Districts Junior Basketball Association
09.2023 - 04.2024
Case Manager
Department of Justice
01.2022 - 09.2023
Registrar
Magistrates Court Victoria
02.2021 - 01.2023
Shift Supervisor
McDonalds
05.2019 - 08.2022
Bachelor of Arts - Criminology
Deakin University
Certificate IV - Court Services
Court Services Victoria- Trainee Court Registrar P
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