Caitlyn McMahon
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at BEGA Garnbirringu and other notable roles. Excelled in mentoring at-risk youth and managing high-stress customer interactions, demonstrating critical thinking and active listening. Achieved significant improvements in client satisfaction and program engagement, showcasing exceptional money handling and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Youth Support Officer
BEGA Garnbirringu
02.2012 - 06.2013
- Ensured the smooth running of tailored programs for at-risk young people.
- Acted as a mentor the vulnerable young people.
- Coordinated with multiple agencies to develop partnerships in order to run specific programs.
- Managed risk assessment plans.
- Helped meet changing demands by continuous surveys completed from the young people in the program.
- Maintained relationships with stakeholders.
- Travelled to surrounding communities to engage with extremely at-risk young people.
Customer Service Representative
KFC
01.2010 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed front till operations while taking customer orders.
- Assisted with the preparation of food.
- Managed WHS guidelines.
Food and Beverage Server
Burswood Dome
03.2008 - 02.2009
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organised dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Served food and beverages to customers.
Education
High School Diploma -
Lynwood Senior High School
Parkwood, WA11.2011
CERT II Community Services
Lynwood Senior High School
Parkwood, WA2011
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
References
Work Reference:
Erykah Forrest
0417055219
erykah.forrest@wapcyc.com.au
Personal Reference:
Summer Matthews
0422322476
summer.comben00@gmail.com
Timeline
Youth Support Officer
BEGA Garnbirringu
02.2012 - 06.2013
Customer Service Representative
KFC
01.2010 - 01.2011
Food and Beverage Server
Burswood Dome
03.2008 - 02.2009
High School Diploma -
Lynwood Senior High School
CERT II Community Services
Lynwood Senior High School
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