Caitlyn Miller
Wauchope,NSW
Summary
Experienced and self motivated worker bringing forth experience and a passion for supporting our youth. Results orientated with a proven track record working collaboratively with team members to achieve goals and working close with the community and students. Experienced in both retail and a student learning support officer.
Overview
5
5
years of professional experience
Work History
School Learning Support Officer
Department Of Education And Training
07.2022 - Current
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Maintained positive and professional classroom environment throughout school year.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Developed positive rapport with students of various and diverse backgrounds.
- Developed communicative relationships with students and parents to support learning.
- Addressed consistent behavior problems with students, parents and senior staff.
- Used learning stations to incorporate colors, shapes, and textures to help students develop communication skills and build relationships.
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
- Distributed and collected classroom materials such as worksheets, quizzes, and tests.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Retail Assistant
Hastings Co-op SUPA IGA Plus Liquor Wauchope
08.2018 - 12.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
Education
High School Certificate -
Wauchope High School
Wauchope, NSW09.2019
Skills
- Problem-Solving Skills
- Relationship Building
- Safety Awareness
- Student Engagement
Timeline
School Learning Support Officer
Department Of Education And Training
07.2022 - Current
Retail Assistant
Hastings Co-op SUPA IGA Plus Liquor Wauchope
08.2018 - 12.2021
High School Certificate -
Wauchope High School
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