Caitlyn Nguyen
Hobart,TAS
Summary
Customer-savvy team member accustomed to demanding work with little downtime. Dedicated team player with demonstrated problem-solving and quick learning abilities. Excellent interpersonal and time management skills.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Nail Technician
Lovely Nails
Eastlands SC, Glebe Hill Tas
07.2022 - Current
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Boosted salon revenue by upselling additional services to clients.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Established strong client relationships through exceptional customer service and communication skills.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Kept tidy and organized area to comply with cleanliness standards.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
FOH Staff Member
Top Of The Town Bakery
New Norfolk, TAS
07.2022 - 11.2022
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Streamlined the ordering process for increased order accuracy and improved overall guest experience.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Answered customers' questions, recommended items, and recorded order information.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
Education
Rose Bay High School
Lindisfarne, TASSkills
- Hygiene practices
- Customer Education
- Problem-solving skills
- Product Knowledge
- Multilingual
- Money Handling
- Stock management
- Team Collaboration
- Customer Service
- Sanitation Procedures
- Order Taking
- Salesmanship
Hobbies
Plays in School Concert Band.
Likes reading and going for walks.
Enjoys a challenge.
Languages
Vietnamese
Professional Working
Timeline
Nail Technician
Lovely Nails
07.2022 - Current
FOH Staff Member
Top Of The Town Bakery
07.2022 - 11.2022
Rose Bay High School