Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Hi, I’m
Caitlyn Petersen
Townsville,QLD
Summary
Overview
8
years of professional experience
Work History
Australias Detailing Group
Manager
01.2015 - 10.2015
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Sunshine Kebabs
Manager
01.2011 - 09.2012
Job overview
- Managed staffing issues. Including but not limited to rosters, pay management, shift changes and hiring of new staff.
- Effectively managed stock intake and ordering.
- Handled customer complaints with urgency, understanding and care.
- Made sure all staff/employees Followed health and safety standards at all times.
- Closed and opened shop front.
- Boosted staff satisfaction and morality.
Donut King
Team Member
09.2007 - 11.2010
Job overview
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
Kirwan State High SchoolKirwan, QLD
11
University Overview
Skills
- Strategic Planning
- Contract Management
- Workforce Management
- Staff Development
- Marketing
- Expense Tracking
- Financial Management
- Performance Management
- Business Administration
- Policy Implementation
- Operations Management
- Complex Problem-Solving
- Team Leadership
- Staff Training and Development
- Staff Management
- Negotiation
- Sales Techniques
- Sales management
- Budget Control
- Performance Evaluations
- Verbal and written communication
- Time Management
- Expectation setting
- Beverage Preparation
- Order Taking
- Coffee grinding
- Espresso preparation
- Espresso machine operation
- Latte art
- Cash Handling
- Table Bussing
- Menu Memorization
- Hospitality service expertise
- Adaptive and creative
- Excellent math skills
- Team Player
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Additional Information
Hello, I have been a stay at home parent on and off for the past ten years. It is now my time to be able to shine, thrive and get back within the work force.
I'm very flexible within the job, Hard working and a quick learner. Once set with a task I will accomplish that task and will quickly learn how to do so if I don't know how to.
Thank you
Caitlyn
Timeline
Manager
Australias Detailing Group
01.2015 - 10.2015
Manager
Sunshine Kebabs
01.2011 - 09.2012
Team Member
Donut King
09.2007 - 11.2010
Kirwan State High School
11
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