Caitlyn Price
Ocean Grove
Summary
Swim school supervisor with strong swimming proficiency and advanced lifeguard skills safely creates, organizes and implements recreational swim programs. Oversees aquatic areas, facilitates waterfront activities and supervises on-duty lifeguards to optimize safety measures. Holds valid first aid and CPR certifications.
As a Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OSCH Educator ( Outside of School Hours )
Big Childcare
08.2024 - Current
- Reduced behavioral issues by implementing effective classroom management strategies and fostering a positive environment.
- Collaborated with other staff members to design engaging, age-appropriate curriculum for before and after school programs.
- Monitored security measures during arrival and dismissal times, guaranteeing the safety of all students participating in before and after school programs.
- Assisted students with homework assignments, ensuring timely completion and improved comprehension of subject matter.
- Served as a mentor to at-risk youth within the program, providing guidance on goal-setting and personal development strategies.
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Promoted physical fitness among students through engaging outdoor games, sports activities.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
Babysitter
Self Employed
01.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Swim School Supervisor
Kardinia International College
04.2023 - 01.2024
- Enhanced swim school reputation by consistently delivering high-quality swimming instruction and maintaining excellent customer satisfaction.
- Developed and implemented innovative lesson plans for various age groups, resulting in improved student progress and retention rates.
- Managed a team of swim instructors, providing ongoing training and support to ensure top-quality instruction across all classes.
- Oversaw the daily operations of the swim school, ensuring efficient scheduling, staff management, and facility maintenance.
- Implemented a streamlined registration process for students, increasing enrollment rates and reducing administrative workload.
- Created a positive learning environment that fostered strong relationships between instructors, students, and parents alike.
- Identified areas for improvement within the swim program and implemented changes accordingly, resulting in increased student satisfaction levels.
- Analyzed key performance metrics on an ongoing basis to understand trends in student success rates and make data-driven decisions for continuous improvement.
- Evaluated instructor performance regularly through observation sessions, feedback discussions, and professional development opportunities to maintain high teaching standards.
- Established effective communication channels between staff members to encourage collaboration and knowledge sharing throughout the team.
Customer Contact Officer
Serco Citizen Services
07.2022 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided advice, assistance and support to customer enquiries on behalf of one of the State Government Departments.
- Managed effective call control during high stress calls.
- Efficiently and accurately took crime reports to minimize workloads for Victoria police.
- Determined out of scope manners and transferred caller to appropriate service to assist the caller in a timely manner.
- Maintained a high achievement of meeting Serco's KPI's
Bartender /Waitress
The Inn Hotel
07.2021 - 02.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Operated efficiently in high-volume setting to prepare and serve more than 2 drinks per minute.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Sales Representative
Spotlight
09.2020 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Swim Teacher
Ararat Fitness Centre
09.2017 - 08.2021
- Earned positive feedback from parents regarding classroom instruction and student learning success
- Initiated new learning methods, promoting total student comprehension while curbing learning time
- Tracked students' progress and gave constructive feedback for skills requiring improvement
- Gave private lessons to special needs students, including those with Cerebral Palsy and Down Syndrome and other physical/ intellectual disabilities teaching such techniques as floating and treading water
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons
- Reminded students to practice swimming strokes to develop their skills and improve technique
- Reiterated water safety practices and lifesaving measures
Customer Service Representative
Ararat Fitness Centre
12.2015 - 08.2021
- Built long-term customer relationships and advised customers on purchases and promotions
- Assisted customers with inquiries and information on services that are provided at the Ararat Fitness Centre
- Gained experience in answering phone calls and using programs such as club ware and excel
- Maintained clean environments behind the desk and gym
Residential Mentor
Federation University
02.2020 - 06.2020
- Mediated conflict to provide safe and secure environment through policy enforcement
- Initiated dormitory programs to foster positive relationships and safe social opportunities
- Fostered productive and supportive environment for academic and social success
- Established consistent relationships with students to maintain professional boundaries
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution
- Guided students to integrate into both academic and social communities on campus
- Maintained communication with students' counselors, instructors, and staff members to promote supportive environment
- Assisted students in handling tough situations to resolve problems
- Promoted positive relations between residents and staff
Lifeguard
Ararat Fitness Centre
11.2015 - 06.2020
- Ensured compliance with pool policy procedures; offered suggestions to staff to maximize safety awareness
- Maximized customer satisfaction by greeting all pool patrons with courtesy ,resolving any issues promptly with a positive attitude
- Cultivated positive relationships with participants by interacting with them during group fitness classes
- Attentively watch over swimmers being quick to identify those in distress
- Provided a safe working environment for all staff and patron
Skills
- Adept at root cause analysis
- Work cohesively/collaboratively in team environment
- Adaptability in fast paced environments
- Ability to adhere to deadlines
- Microsoft Office (Word, Excel, Outlook, Access, PowerPoint and Publisher)
- Data entry
- Telephone and email etiquette
- Strategic planning
Certification
- Pool Lifeguard
- RSA ( Responsible Serving Of Alcohol )
- Basic Water safety and teaching of children ( swim instructors license )
- Working With Children's Check
- Police check
- MHFA ( Mental Health First Aid)
- Level 2 first aid
- CPR
Timeline
OSCH Educator ( Outside of School Hours )
Big Childcare
08.2024 - Current
Swim School Supervisor
Kardinia International College
04.2023 - 01.2024
Customer Contact Officer
Serco Citizen Services
07.2022 - 12.2022
Babysitter
Self Employed
01.2022 - Current
Bartender /Waitress
The Inn Hotel
07.2021 - 02.2022
Retail Sales Representative
Spotlight
09.2020 - 02.2022
Residential Mentor
Federation University
02.2020 - 06.2020
Swim Teacher
Ararat Fitness Centre
09.2017 - 08.2021
Customer Service Representative
Ararat Fitness Centre
12.2015 - 08.2021
Lifeguard
Ararat Fitness Centre
11.2015 - 06.2020
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