Caitlyn Roberts
Broome,WA
Summary
Focused individual with a strong work ethic, successful at multitasking as well as working both collaboratively and independently.
I aim to secure work in a friendly and supportive environment where I can expand my knowledge and skill set, whilst making a positive impact on the people that I interact with on a day-to-day basis.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant (Locum Role)
Nervana Chiropractic
04.2024 - Current
- Performs front desk duties, including patient appointment scheduling, rescheduling, cancellations and processing payments.
- Organises patient paperwork, care plans and reports for office use and patient needs, and then uploads documentation and updates patient files as requested.
- Transcribes medical information into patient files to assist chiropractors with time management.
- Assists with training new staff on proper procedures and policies.
- Receives and promptly addresses incoming and outgoing communication via telephone, email and fax.
- Helps with general cleaning, gardening and minor maintenance around and within the clinic.
- Efficiently counts and balances all financial accounts at end of shifts.
- Restocks and sanitises exam rooms and medical equipment.
Small Business Co-Owner
Phat Time Fishing
12.2021 - Current
- Establishes foundational processes for business operations.
- Collaborates with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Manages day-to-day administration of the small business, overseeing charter scheduling and handling customer inquiries as needed.
- Manages financial aspects of the business, including budgeting and bookkeeping.
- Helps develop marketing strategies to attract new clients and increase revenue, including social media content and campaigns as well as local advertising.
- Interacts well with customers and booking agents to build connections and nurture relationships.
- Provides support as deckhand/stewardess on charter boats when required.
Practice Manager
Kimberley Chiropractic
08.2022 - 04.2024
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed policies and procedures for effective practice management.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ordered all office supplies and kept check on inventory levels.
- Recruited and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Effectively managed staff rostering, ensuring optimal coverage for all shifts.
- Oversaw payroll processing, ensuring accurate and timely payments for all employees.
- Coordinated and approved staff leave requests and managed staff to ensure all shifts were covered appropriately.
Practice Manager
Kimberley Physiotherapy
05.2021 - 01.2022
- Successfully managed all scheduling for staff and visiting specialists on up to four medical software programs in one day.
- Performed front office duties including data entry, managing staff and patient schedules, organising patient reports, general bookkeeping and payment processing.
- Trained newly hired staff of office procedures and computer software.
- Developed and implemented policies and procedures for effective office management.
- Provided first hand support for NDIS, Medicare, MVA and Workers Compensation patients.
- Created and published content for social media marketing.
- Addressed patient concerns promptly and professionally, demonstrating empathy and problem-solving skills.
Chiropractic Assistant
Nervana Chiropractic
12.2017 - 05.2021
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival, and completing office duties such as managing schedules, answering phones and emails, balancing all financial accounts as well as giving information and addressing any concerns promptly.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new clients.
- Contributed to practice growth by participating at community outreach events and creating and editing promotional and educational content.
- Helped with clinic cleaning, maintenance and gardening.
Education
Diploma Of Studio Sound Production - Audio
SAE Institute
Northbridge, WA2017
Certificate III - Music
Kalamunda Senior High School
Kalamunda, WA2016
Occupational Health And Safety WA White Card - Construction Induction/Worksafe WA
Kalamunda Senior High School
Kalamunda, WA2015
Certificate II - Applied Languages (Indonesian)
Kalamunda Senior High School
Kalamunda, WA2015
Skills
- Strong written and verbal communication
- Customer service and relations
- Time management and organisation
- Data entry and record keeping
- MS Office skill set (Word, Excel and Outlook)
- Recruitment, staff training and management
- Policies and procedure implementation
- Proficient knowledge of a range of medical software programs (Visitbase, Capable, Enotefile, MindBody, Cliniko and Helix)
References
Glenn Farrant: 0419 832 315
Practice Owner & Chiropractor
Nervana Chiropractic, Kalamunda WA
*Please note: references from previous work experiences can be provided on request.
Timeline
Chiropractic Assistant (Locum Role)
Nervana Chiropractic
04.2024 - Current
Practice Manager
Kimberley Chiropractic
08.2022 - 04.2024
Small Business Co-Owner
Phat Time Fishing
12.2021 - Current
Practice Manager
Kimberley Physiotherapy
05.2021 - 01.2022
Chiropractic Assistant
Nervana Chiropractic
12.2017 - 05.2021
Diploma Of Studio Sound Production - Audio
SAE Institute
Certificate III - Music
Kalamunda Senior High School
Occupational Health And Safety WA White Card - Construction Induction/Worksafe WA
Kalamunda Senior High School
Certificate II - Applied Languages (Indonesian)
Kalamunda Senior High School
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