Caitlyn Strafford

In my most recent role, I had the opportunity to oversee a wide range of responsibilities. This included managing office operations and ensuring the smooth maintenance of client records using Service M8 and Xero. I was responsible for scheduling and managing a team of over 30 cleaners through Service M8, as well as handling daily quoting, payroll, invoicing, and reconciliation tasks using Xero. Additionally, I managed HR functions such as conducting group interviews, facilitating the onboarding process, and providing comprehensive staff training. I also maintained meticulous records of staff cleaning kit inventory and ensured sufficient stock levels were maintained. My role also involved preparing monthly reports, including Profit and Loss (P&L) statements and tracking the Average Cost per Recurring Client. This position demanded strong organizational skills, attention to detail, and proficiency in Service M8 and Xero to effectively support the operational needs of the business.

In this role, responsibilities included ensuring adequate stock levels, coordinating timely ordering, and managing confidential and sensitive information securely. I also handled staff rostering and contributed to the training of new team members. Additionally, I effectively managed and maintained the Pracsoft and HotDoc online booking systems, enhancing appointment scheduling efficiency within the medical practice. This role demanded strong communication skills, attention to detail, and a proactive approach to supporting operational needs in a medical environment.

In this role, I was responsible for maintaining accurate and current client records. This included processing invoices using the Aroflo system and generating quotes for future projects. I handled payment processing via Electronic Funds Transfer (EFT) and managed the hiring of subcontractors, arranging their interviews, and facilitating their onboarding with the accounts team. Additionally, I provided training in Aroflo and GroupMe systems to ensure efficient operations. Another crucial aspect of my role was reviewing and completing compliance certificate lodgements for plumbing works conducted in Victoria and Canberra, ensuring regulatory adherence and documentation accuracy.

In this role, I maintained up-to-date client and supplier records and managed stakeholder and client relations. I organised daily schedules for technicians, processed invoices in Xero, and created quotes for future projects. I also prepared monthly commission reports and managed stock levels, including ordering and maintaining warehouse inventory. Additionally, I developed and maintained the company's pricing and quoting matrix, managed corporate contracts to ensure work scope compliance, and updated business templates in Service M8 for streamlined operations.

In this role, as Assistant to Directors, I handled a diverse array of responsibilities. This included ordering and maintaining stock levels in the warehouse, managing safety procedures and checks for all off-site electrical equipment, and conducting staff training and organising site inductions. I oversaw safety procedures training and consolidated staff timesheets, ensuring compliance and efficiency. Maintaining client relations and managing contracts for new clients were also key aspects of my role. Additionally, I coordinated cleaning equipment required on-site, conducted WWCC and police checks for all staff, and conducted emergency procedure walk-throughs with new staff on-site.

In this role, I handled various responsibilities including assessing and processing lease agreements and formal contracts. I conducted property inspections, creating and issuing compliance reports as needed. Additionally, I managed maintenance and repairs, coordinating quotes, trades, and assessing completed works. Office administrative duties were also part of my responsibilities, ensuring smooth operations and support for daily tasks.