Caitlyn Vanderkley
Summary
Experienced with providing comprehensive care and support to individuals with disabilities. Utilizes effective communication and interpersonal skills to build trusting relationships and ensure client well-being. Strong understanding of personalized care plans and daily living assistance to enhance client quality of life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Disability Support Worker
McCallum
Ballarat, VIC
08.2023 - Current
- Provided comprehensive support across both day and night shifts within residential accommodation settings.
- Supported residents with all aspects of daily living, including personal care, meal preparation, medication management, and community integration.
- Facilitated residents' access to healthcare by attending medical appointments
- Managed and assisted with residents' financial organization and budgeting.
- Provided tailored support to individuals with diverse disabilities and complex needs.
- Implemented and monitored individual support plans and behavioural management strategies to promote positive outcomes.
- Maintained meticulous client records, documenting progress and interventions accurately.
- Advocated for residents' rights and preferences, ensuring their voices were heard.
- Collaborated effectively with a multidisciplinary team of healthcare professionals, including speech pathologists, psychiatrists, and occupational therapists, to deliver holistic care.
- Maintained a safe and supportive environment, adhering to all safety protocols.
- Assisted residents with mobility and transfers, utilizing appropriate techniques.
- Adhered to National Disability Insurance Scheme (NDIS) guidelines and regulations.
- Demonstrated knowledge of NDIS funding and service agreements.
- Successfully worked both independently and as part of a team to deliver high-quality support.
Manager
Hungry Jack's
Ballarat, VIC
12.2021 - 08.2023
- Performed opening and closing procedures, including cash reconciliation and security checks.
- Supervised and motivated crew members, fostering a positive and productive work environment.
- Delegated tasks and responsibilities to crew members, ensuring efficient workflow.
- Provided training, positive reinforcement, and constructive feedback to new crew members.
- Oversaw crew activities related to money handling, food safety, and customer service, ensuring adherence to company policies.
Crew Member
Hungry Jack's
Ballarat
04.2018 - 12.2021
- Worked front counter, drive-thru and other areas
- Provided exceptional customer service, resolving inquiries and ensuring customer satisfaction.
- Managed and processed customer orders accurately and efficiently.
- Handled cash transactions, including opening and closing procedures, with precision.
- Proficient in barista techniques, preparing and serving a variety of coffee beverages.
- Maintained a clean and organized environment, including bathrooms, adhering to health and safety standards.
- Managed inventory by restocking shelves and supplies, ensuring product availability.
General Store, Post Office, Petrol Station
Napoleons General Store
Napoleons, VIC
12.2015 - 04.2018
- Provided exceptional customer service, resolving inquiries and ensuring customer satisfaction.
- Managed and processed customer orders accurately and efficiently.
- Handled cash transactions, including opening and closing procedures, with precision.
- Proficient in barista techniques, preparing and serving a variety of coffee beverages.
- Maintained a clean and organized environment.
- Managed inventory by restocking shelves and supplies, ensuring product availability.
- Performed opening and closing procedures.
- Managed post office operations, including mail handling and customer service.
- Managed petrol station operations, including fuel sales and customer service.
Education
Bachelor of Science - Psychological Science
Federation University Australia
VIC10-2026
VCE
Damascus College
Ballarat, VIC12-2021
Skills
- Customer Service
- Relationship Builder
- Team Communicator
- Helpful & Empathetic
- Organized & Efficient
- Adaptable
- Food Handling
- Responsible
- Housekeeping and Meal Preparation
- Familiar With Technology
- Daily Living Assistance
Certification
Full Australian Drivers license
PUAFER008- Confine small emergencies in a facility
HLTAID011- Provide First Aid
HLTAID010- Provide basic emergency life support
HLTAID009- Provide cardiopulmonary resuscitation
Police Check
Working with children's check
NDIS screening check
Medication Administration training
Barista Licence
Timeline
Disability Support Worker
McCallum
08.2023 - Current
Manager
Hungry Jack's
12.2021 - 08.2023
Crew Member
Hungry Jack's
04.2018 - 12.2021
General Store, Post Office, Petrol Station
Napoleons General Store
12.2015 - 04.2018
Bachelor of Science - Psychological Science
Federation University Australia
VCE
Damascus College