Caitlyn Wrigley
Park Ridge,QLD
Summary
Front of House Employee recognized for exceptional productivity and efficient task execution. Expertise in customer service, conflict resolution, and time management. Proven ability to enhance guest experiences and optimize operations through effective communication and teamwork. Dedicated to fostering a welcoming and organized environment.
Overview
9
9
years of professional experience
Work History
Customer Service
PHO Home
01.2023 - 04.2025
- Provided exceptional table service to enhance dining experience.
- Delivered high-quality barista service, ensuring customer satisfaction.
- Managed patrons effectively to maintain a welcoming environment.
- Executed food handling and preparation tasks in compliance with safety standards.
- Opened and closed establishment following operational protocols.
- Performed cleaning duties to uphold cleanliness and hygiene standards.
- Addressed customer inquiries and concerns promptly to foster positive interactions.
Mental Health Recovery Coach (Maternity Relief Position)
NEAMI National
01.2024 - 12.2024
- Provided client-centered support to enhance service delivery.
- Developed recovery-focused relationships to empower clients.
- Increased awareness of choice and control among clients.
- Identified individual goals and formulated strategies for achievement.
Support Work
Coast and Country Primary Care
01.2023 - 12.2024
- Delivered customer-centered care to enhance service quality.
- Provided transportation solutions for clients' personal needs.
- Assisted with shopping to meet client requirements efficiently.
- Prepared meals tailored to individual dietary preferences.
- Conducted domestic cleaning to maintain a healthy living environment.
Pick and Packer
Kmart Distribution Centre
01.2020 - 12.2022
- Accurately picked and packed items in accordance with inventory management systems.
- Operated hand trolleys and lifting machines to enhance material handling efficiency.
- Prepared products for shipment while ensuring cleanliness and organization of work environment.
- Loaded and unloaded trucks to facilitate timely distribution of goods.
Cleaner
Virgin Australia
01.2016 - 12.2019
- Maintained quality control and cleanliness in internal airlines according to industry specifications.
- Restocked supplies and consumer items to ensure operational readiness.
- Demonstrated strong time management and efficiency in daily tasks.
- Exhibited keen attention to detail in all cleaning procedures.
- Employment terminated due to Covid-19, impacting operational staffing.
Education
Certificate IV - Mental Health
Victoria University
Footscray01.2022
High School Diploma -
Woodridge State High School
Woodridge, QLD01.2015
Skills
- Communication problem identification
- Needs assessment
- Active listening
- Team collaboration
- Customer service
- Multitasking
- Cash handling
- Product knowledge
- Attention to detail
- Positive support
- Computer applications
- Conflict resolution
- Food safety practices
- Inventory management
- Time management
- Goal setting strategies
- Effective communication
References
References are available on request at time of interview.
Timeline
Mental Health Recovery Coach (Maternity Relief Position)
NEAMI National
01.2024 - 12.2024
Customer Service
PHO Home
01.2023 - 04.2025
Support Work
Coast and Country Primary Care
01.2023 - 12.2024
Pick and Packer
Kmart Distribution Centre
01.2020 - 12.2022
Cleaner
Virgin Australia
01.2016 - 12.2019
Certificate IV - Mental Health
Victoria University
High School Diploma -
Woodridge State High School
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