Caitlyn Xerri
40 Amsterdam Street Oakurst,NSW
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Ascend Psychology
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Fast Food Worker
Oporto Plumpton
08.2018 - 04.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Trained newly hired employees on routine tasks and customer service.
Education
High School Diploma -
St Andrews College
09.2022
Skills
- Organization skills
- Time Management
- Problem-solving abilities
- Active Listening
- Communication
- Customer Service
- Adaptability
- Teamwork
- Eager to learn
Certification
- Royal Life Saving NSW - First Aid Certificate
- Working With Children Check
Timeline
Receptionist
Ascend Psychology
03.2023 - Current
Fast Food Worker
Oporto Plumpton
08.2018 - 04.2023
High School Diploma -
St Andrews College
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