Caitlin Duffy

• Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
• Maintained strict confidentiality of patient information, adhering to regulations and medical centre policies.
• Received and routed laboratory results to correct clinical staff members.
• Appropriately collecting, storing and dropping off Pathology samples.
• Contributed to a positive work environment by collaborating effectively with colleagues.
• Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
• Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
• Performed various administrative tasks by filing, copying and faxing documents.
• Carried out MBS coding, batching and billing tasks.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Proficient in PracSoft and Medical Director
• Processing Pre Employment Medicals and other Short Medicals.
• Processing Visa applications through eMedical.
• Opening and/or Closing the practice at the beginning/end of the workday.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Handled billing procedures accurately, through POS, and HICAPS ensuring prompt payment from both patients and insurance providers.
• Answered telephone calls to offer office information, answer questions, and transcribe phone messages to relay to appropriate personnel.

• Promoted a safe working environment by adhering to established safety protocols during emergency situations.
• Removed and replaced soiled linens and equipment to maintain sanitary conditions.
• Enhanced performance by attending regular training sessions on medical procedures and protocols, maintaining necessary certifications.
• Accepted patient transport assignments and drove ambulance with medical personnel to patient location, hospital and/or airport for RFDS transfer.
• Ensured compliance with state regulations through meticulous documentation of patient assessments, treatments, and transport details.
• Restrained violent or non-compliant patients in emergency situations.
• Ability to provide life-saving care under challenging conditions.
• Providing compassionate care to people from a range of diverse backgrounds.
• Administered first aid such as bandaging, splinting and oxygen support, spinal precaution transfers and trauma response.
• Streamlined ambulance operations by maintaining clean, organised, and well-stocked vehicles for optimal readiness.
• Maintained flexible availability to accommodate on-call hours (12 hour shift).
• Reduced response times with effective communication and coordination between dispatchers, first responders, and hospital staff.
• Reported facts concerning accidents or emergencies to hospital personnel and law enforcement officials.
• Collaborated with fellow Ambulance Officers to coordinate responses for multi-casualty incidents effectively.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Cultivated interpersonal skills by building positive relationships with others in the community.

• Established and maintained professional relationships with customers to increase trust and rapport.
• Remained calm and composed in tense situations involving angry or upset customers.
• Collaborated with team members to ensure seamless operations during peak hours.
• Monitored customers for signs of security concerns and escalated issues to management.
• Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
• Volunteered for extra shifts during holidays and peak season to alleviate staffing shortages.
• Provided training to new employees.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Promoted a culture of continuous improvement by encouraging feedback from all levels of the organisation.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Communicated KPIs to inform employees of expectations, goal setting and progress tracking.
• Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.

Implemented processes and procedures to streamline operations.

• Handled customer complaints and resolved issues.
• Conducted routine inspections to check quality and compliance with established specifications.
• Developed effective improvement plans in alignment with goals and specifications.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workloads.
• Identified unsafe workplace conditions/hazards to enforce safe work practices and procedures.
• Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
• Achieved results by working with staff to meet established targets.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.