Caity Palmer
Bulahdelah,NSW
Summary
I have a strong previous involvement in management, organisation, coordinating across a combination of industries. I am aware of the importance of maintaining customer relations. I am comfortable with communicating with stakeholders, employees and management in various situations. I believe I am a fast learner with the ability to adapt to a variety of situations that may arise within the workplace. I have excellent organisation and problem-solving skills. I am dedicated, goal oriented and motivated, have not been intimidated by any challenge that has presented itself in my life, and pride myself in the ability to adapt to any environment and use my skills to encourage others.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Casual Operations Officer
Svitzer
08.2023 - Current
- Organise the scheduling and logistics of crew and tugs in order to ensure the most efficient use of assets to deliver optimum service
- Manage bookings and changes for towage operations co-ordinated through the Centre and ensure information is recorded and passed in a timely manner to the relevant employees
- Acting as the first point of contact between local management and crew, providing support
- Assisting with crew roster management in alignment with enterprise agreements and port operating procedures
- Liaising with relevant port authorities and regional statutory bodies
- Maintain excellent relationships with clients and other organisational stakeholders
- Accurately enter all necessary data and information into our booking, scheduling and invoicing systems
- Answer incoming calls and emails including Navy
- Assist with general office administration tasks as requested
- Handle customer and crew complaints
- Work closely with the technical department to ensure that Tugs are available for scheduled maintenance as and when required
- Prepare and maintain operational plans and identify potential commercial opportunities
- Liaise with the crewing department to maintain operational availability and ensure compliance with relevant working time legislation
Part-time Assistant Stud Manager
Jakeiro Equibusiness
10.2022 - Current
- Coordination and organisation of over70 horses on farm along with the liaising with clients, other staff and professionals on daily procedures
- Coordinate the management of over70 horses on stud (Horses range from breeding stock which require a higher level of planning and organising to liaising with stakeholders in relation to their requirements and care)
- Liaise with clients from a vast range of disciplines within the equine industry
- The assessment of horses that arrive on property and discuss a plan
- Deal with any injuries and in charge of any medications and care that needs to be take out on any horses
Owner/manager
CP Livestock Services
09.2022 - 12.2024
- Responsible for identifying pregnancies in livestock and providing adequate care for horse obstetrics
- Marketing and business development
- Identify, develop and manage commercial partnerships
- Implement strategies and continuous improvement to equipment to assist business growth
- Manage stakeholder relationships
- Prepare costings and pricing for contracts
- Solely responsible for all profit and loss accountability of this business
- Ensuring customer satisfaction
- Word, Xero, Excel
- General office duties including accounts receivable payable, invoicing, BAS reports
- Scheduling
- Logistics
- Pregnancy scanning
Nurse
Newcastle Equine Veterinary Hospital
05.2023 - 12.2023
- Upkeep and maintenance of veterinary treatment plans and schedules for injured, sick and breeding stock within the hospital
- Restock hospital supplies
- Participate in daily meeting to discuss animal treatment plans for the day ahead
- Providing treatments on a time critical schedule
- Preparation of operation theatre for surgery
- Vet assistant on call out services
- Preparation of surgery utensils for sterilisation
- Liaising with customers upon arrival
- Prepare horses for surgery
Retail Staff
Woolworths
04.2020 - 09.2022
- Online department, customer service and night fill which included overseeing receivals and dispatch of customer orders, packing shelves and general customer service
- Ensuring that all online orders are completed and fulfilled correctly, including packing correctly in time for the customer’s collection
- Training new staff in the current operations of the department, how to fulfill orders, complete orders, organise orders on the system and liaise with customers correctly
- Provide front end customer service
- Understanding the store and assisting customers with enquiries in a efficient and timely manner.
- answering phone calls
- Assisting elderly customers to their cars with groceries and any other customers that required assistance
Waitress
Marbull Catering
01.2020 - 09.2022
- Organisation and coordination of food service for major event catering (weddings, awards nights etc)
- Presentation and organisation of food service and waitstaff
- Ensuring all guests receive special requirements and are satisfied with the meals they are receiving
- Complaint handling
Site Manager PA
DSM Nutritional Products
08.2020 - 03.2021
- Offered administrative assistance to the site manager
- Responsible for the training of safety, health, environment and quality in accordance with the site procedures
- Drafted communications on behalf of the managers
- Planned and organised meetings and travel
- Run errands as requested
- Safety assessments and reports
- SHEQ training and updates
- Implementation and updating of safety policies and procedures with staff
- Minute meetings
- Monitoring, inspecting and proposing measures to correct or improve the final products in order to meet established quality standards
- All other general clerical as required
Waitress
Hogs Breath Wagga Wagga
01.2018 - 08.2020
- Provided guest satisfaction to deliver a quality guest experience within the restaurant
- Ensuring the guest feels important and welcome in the restaurant
- Adherence to timing standards for products and services
- Provide consolidation for services and increase table turns
- Serve customers in an accommodating manner
- Understanding the bar and food menu for those who may have dietary requirements
- Upselling
- Greeting of customers
- Keeping the restaurant clean and safe
- Answering phone calls and taking orders
Bar Staff Member
Tarcutta RSL
12.2019 - 04.2020
- Work directly with customers by mixing and serving drink and food orders
- Open and close of business daily
- Answer incoming calls
- Change kegs
- Fill fridges
- Pour, make and serve drinks
- Clean the bar and restaurant spaces
Stockperson
Ladysmith Feedlot
08.2018 - 03.2020
- Handled daily feedlot operations including processing of cattle and assessment of animal health and welfare
- Maintain farm fencing and equipment
- Ride horses through pens to check cattle health
- Animal husbandry
- Identify and treat sick animals
- Assessing new cattle on arrival and performing induction procedures with included drenching, vaccination, dehorning, weight etc
- Low stress stock handling procedures adhered at all times
- Exiting animals to abattoirs which required categorising animals based on weight and breed to meet the standards of customer requirements
- Move cattle through pens and paddocks
- Be able to identify, treat and notify any issues with cattle, water or feed
Bar Staff
Tarcutta Horse and Jockey Hotel
10.2019 - 12.2019
- Work directly with customers by mixing and serving drink orders
- Open and close of business daily
- Balancing of the till
- Change kegs
- Fill fridges
- Pour, make and serve drinks
- Clean the bar and restaurant spaces
- Create promotional boards
- Run meals
- Take meal order answering phone calls
Retail Manager
Nundle Friendly Grocer
07.2015 - 08.2017
- Ensured that the store was upkept and ready for business daily
- Collecting and distributing mail
- Ticketing floor shop merchandise
- Merchandise promotion
- Stocking shelves
- Placing order
- Receipting deliveries
- Customer service
- Cleaning and up keep of shop daily
- Customer enquiries
Education
Bachelor of Animal Science -
Charles Sturt University
10.2022
High School - undefined
Calrossy Anglican School
01.2017
Skills
- Operational efficiency
- Employee performance
- Resource management
- Organizational efficiency
- Customer service
- Understanding people
Certification
- High school certificate #47811949
- Certificate III in Agriculture #47913982
- Food Safety Supervisor #R0079765
- Certificate II in Hospitality #SOA52037
- First Aid Certificate
- Provide Cardiopulmonary Resuscitation
- Provide Basic Emergency Life Support
- Provide First Aid
- #4778600-3179136
- Responsible Service of Alcohol #CCH10975953
- Certificate of Recognition
- - Excellent subject engagement in ASC209 horse breeding technologies
- Bachelor of Animal Science
Timeline
Casual Operations Officer
Svitzer
08.2023 - Current
Nurse
Newcastle Equine Veterinary Hospital
05.2023 - 12.2023
Part-time Assistant Stud Manager
Jakeiro Equibusiness
10.2022 - Current
Owner/manager
CP Livestock Services
09.2022 - 12.2024
Site Manager PA
DSM Nutritional Products
08.2020 - 03.2021
Retail Staff
Woolworths
04.2020 - 09.2022
Waitress
Marbull Catering
01.2020 - 09.2022
Bar Staff Member
Tarcutta RSL
12.2019 - 04.2020
Bar Staff
Tarcutta Horse and Jockey Hotel
10.2019 - 12.2019
Stockperson
Ladysmith Feedlot
08.2018 - 03.2020
Waitress
Hogs Breath Wagga Wagga
01.2018 - 08.2020
Retail Manager
Nundle Friendly Grocer
07.2015 - 08.2017
High School - undefined
Calrossy Anglican School
Bachelor of Animal Science -
Charles Sturt University
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