Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Cal King

Cal King

Mission Beach,QLD

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Experienced with diverse menu of memorized drink recipes, to a high functioning keg room.

I consider myself to be a Top-notch Bar Attendant who delivers prompt, friendly service and prepares and presents food and drinks too uncompromisingly meet all Qld RSA laws and legislations. I am confident in Communicating work well with and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Bartender

Mission Beach Tavern
01.2023 - 11.2023
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
  • KENO operations and sales
  • Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
  • Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
  • Completed regular inventory checks, ensuring accurate stock levels and timely reordering of supplies as needed.
  • Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
  • TAB Machine operation, end of day cash balance, sales
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Assistant Bar Manager

Mission Beach Blues Bar
07.2022 - 01.2023
  • Enhanced customer experiences by guiding them through the bear-building process and providing personalized recommendations.
  • Ensured a clean and organized workshop area, resulting in efficient work processes and an inviting environment for customers.
  • Assisted in inventory management to maintain optimal stock levels and minimize waste.
  • Trained new employees on company policies, procedures, and product knowledge, increasing overall team performance.
  • Organized themed events at the store location, driving increased foot traffic and customer engagement.
  • Managed appointment scheduling for parties or group events, optimizing staff availability for excellent service delivery.
  • Assisted store manager in conducting regular audits of inventory levels, identifying discrepancies or trends affecting sales performance.
  • Expanded menu offerings by researching industry trends, attending relevant workshops or conferences, and staying current on mixology practices.
  • Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.
  • Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent lawsregulations.
  • Proactively identified cost-saving opportunities without compromising guest experience or overall quality standards through regular analysis of operations.
  • Assisted in recruiting top talent for the bar team through careful candidate screening, interviewing, hiring decisions, and onboarding processes.

Administrative Manager

All Car Servicing
09.2011 - 03.2018
  • Enhanced product design efficiency by implementing CAD/CAM software solutions in the development process.
  • Reduced production time for manufacturing processes by utilizing advanced CAM techniques and strategies.
  • Collaborated with interdisciplinary teams to optimize product designs, achieving higher performance and costeffectiveness.
  • Streamlined workflow for engineering projects, incorporating CAD/CAM tools and best practices.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Controlled finances to lower costs and keep business operating within budget.

Bar Supervisor

The Pacific Hotel
03.2008 - 01.2009
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maximized sales by upselling premium drinks and promoting daily specials.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Efficiently managed inventory levels, placing orders as needed to ensure product availability.
  • Fostered positive relationships with vendors, negotiating favorable contracts for alcohol supplies and equipment purchases.
  • Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
  • Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.

Bar Attendant

The Royal Hotel
05.2006 - 04.2008
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
  • Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
  • Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
  • Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
  • Kept up-to-date on industry trends and new gaming options to provide informed recommendations to patrons.
  • Handled sensitive situations discretely, including addressing intoxicated guests or disputes among patrons.
  • Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.

Bar and Gaming Attendant

Mooloolaba Surf Club
08.1998 - 05.2000
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

Skills

  • Name of System] POS
  • Food Running
  • Changing Beer Kegs
  • Highly Reliable
  • Liquor, Beer, and Wine Knowledge
  • Outgoing Personality
  • Beer, Wine and Liquor Knowledge
  • Engaging Personality
  • Upselling Techniques
  • Decision Making
  • Team Player Attitude
  • KENO sales and operations
  • TAB sales and operations
  • Bar Operations Management
  • Energetic and Outgoing
  • Group Reservations Management
  • Cash Handling and Management
  • Ordering Bar Supplies
  • Upselling Techniques
  • Decision Making
  • Team Player Attitude
  • Cleanliness and Hygiene
  • Time Management Abilities
  • Alcohol Awareness
  • Glassware Knowledge
  • Adaptability
  • Problem Solving
  • Strong Multitasking
  • Food and Beverage Service
  • Reconciling Cash Drawers
  • Fire Safety Regulations
  • Task Delegation
  • Loss Prevention Strategies
  • Investigating Complaints
  • Supervision of Bar

  • Ordering Bar Supplies
  • Upselling Techniques
  • Decision Making
  • Team Player Attitude
  • Cleanliness and Hygiene
  • Time Management Abilities
  • Alcohol Awareness
  • Glassware Knowledge
  • Adaptability
  • Problem Solving
  • Strong Multitasking
  • Food and Beverage Service

Certification

RSA

RMLV

RSG

Timeline

Bartender

Mission Beach Tavern
01.2023 - 11.2023

Assistant Bar Manager

Mission Beach Blues Bar
07.2022 - 01.2023

Administrative Manager

All Car Servicing
09.2011 - 03.2018

Bar Supervisor

The Pacific Hotel
03.2008 - 01.2009

Bar Attendant

The Royal Hotel
05.2006 - 04.2008

Bar and Gaming Attendant

Mooloolaba Surf Club
08.1998 - 05.2000

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Cal King