Cal Lowden
Summary
An ambitious and highly motivated young professional, I am committed to my continuous personal growth and development. I possess a passion for self-improvement, constantly seeking opportunities to sharpen and broaden my abilities. Where my experience is limited, my attitude compensates for it. I embrace challenges with determination to try new things and understand that success often emerges from overcoming failures.
Overview
4
4
years of professional experience
Work History
Complaints Analytics Officer
National Australia Bank (NAB)
06.2020 - Current
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change
- Proficiently managing a high volume of daily complaints
- Cultivating strong time management skills through adherence to strict deadlines
- Fostering a high degree of autonomy while predominantly operating in a remote work environment
PHOTOGRAPHER/VIDEOGRAPHER
Lowden Creative
01.2023 - Current
- My own small business
- Crafting diverse content, both long and short-form videos, as well as still imagery
- Worked closely and communicated regularly with clients to understand and capture vision on video
- Developed creative approaches to video production to create unique and engaging content
- Supported all aspects of creative production process, from ideation through distribution
- Edited raw footage in post-production to produce professional videos
MERCHANT SERVICES ADVISOR
National Australia Bank (NAB)
05.2019 - 01.2020
- Delivering assistance to merchant clients in a customer service capacity
- Utilising interpersonal skills
- Demonstrating adept time management skills to efficiently handle high call volumes, and showcasing the ability to thrive in high-pressure environments
- Handling problematic customers and clients whilst maintaining excellent customer service
Education
Year 12 VCE -
Mount Lilydale Mercy College
Lilydale, VIC2017
Skills
- Professional Integrity
- Written Communication
- Verbal Communication Skills
- Data Entry
- Records Management Systems
- Customer Communication
- Problem-Solving Skills
- Inbound Phone Call Management
- Time-Management Skills
Timeline
PHOTOGRAPHER/VIDEOGRAPHER
Lowden Creative
01.2023 - Current
Complaints Analytics Officer
National Australia Bank (NAB)
06.2020 - Current
MERCHANT SERVICES ADVISOR
National Australia Bank (NAB)
05.2019 - 01.2020
Year 12 VCE -
Mount Lilydale Mercy College
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