Callum Taber
Macquarie Park,NSW
Summary
My breadth of experience has made me well rounded and versatile. My work history reflects this. In my potion as store manager for Roni's variety discount i excelled in customer service as well as sales. While working as manger I managed to withhold expectation set in prior years by Geoff a retail manager with 7 years experience at Roni's alone as well as owning his own home a gift ware store previously. Working in home and giftware was great and after my time at Roni's I was looking for an opportunity to move to a company like Vodafone where I have a passion for the products and services which made me a terrific brand ambassador. Vodafone offered terrific opportunity to grow my skills and knowledge. Feeling the need to further my experience in the workplace and provide further job security I sought a radical change as an apprentice electrician going on to help with the launch of the very successful company ResistAir. I am an energetic, fast learner who is keen to jump in to a structured work environment, with opportunity to further my knowledge and career.
Overview
9
9
years of professional experience
Work History
Electrical Trade Assistant / Associate
ResistAir
Baulkham Hills, NSW
03.2021 - Current
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
- Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines and schedules.
- Engaged social media audience by collaborating with graphic designers to develop viral content.
- Partnered with graphic designers creating content and promoting ad campaigns.
- Increased customer engagement through social media.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Retail Sales Consultant
99bikes
Castle Hilll, NSW
10.2020 - 03.2021
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Determined solutions for clients promptly and professionally.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted customers by answering questions and fulfilling requests.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Tracked down hard-to-find merchandise at diverse locations.
- Supported loss prevention goals by monitoring shopper behavior.
- Implemented needs-assessment tools to identify demand for services and products.
Apprentice Electrician
Wayelec
Castle Hill, NSW
10.2019 - 10.2020
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Worked on both home and business units for maintenance, repairs and new installations.
- Kept accurate records of work activities, time, materials, and faults on work orders.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Complied with applicable standards, policies and procedures.
- Supervised and instructed assistants.
Apprentice Electrician
Future Services
Kings Langley , NSW
07.2017 - 10.2019
- Organized materials and tools in to maintain clean and neat work areas.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Pulled wire through conduits and through holes in walls and floors.
- Read and interpreted drawings to provide wiring layouts for new installations
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Managed business report generation, recordkeeping and supply ordering.
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
Assistant store sales manager
Vodafone Hutchinson Australia
Rouse Hill, NSW
03.2017 - 07.2017
- After working at Hornsby for 3 months I requested a transfer closer to home, in which i was successful
- Scheduled and led monthly store meetings for all employees
- Reported to the territory manager regarding all store and staff issues
- During this time I over saw and preformed stock take with no variance
Assistant store sales manager
Vodafone Hutchinson Australia
Hornsby , NSW
12.2016 - 03.2017
- While being an assistant store manager at Hornsby I managed a team of 7 individuals and maintained sales results across 7 KPIs
- Ensured weekly rosters were within budget and covered high foot traffic times such as Saturdays and Thursday late night trade
- Interviewed and hired prospecting staff
- Training and mentoring new staff members ensuring compliance when working with sensitive information
- Monitoring and reviewing customer feedback surveys and completing call backs to any customer whom rated experience between 1-5 and assisting them with any issues to ensure every customer has a great experience in store
- Completing Monthly "Achieve and grow" reporting with each and every staff, A&G consists of a 5 section report regarding previous months sales results, operations results, customer services results, how the company values have been lived and overall reflection of the month detail where needs improvement and where has been consistently strong
- Then taking time for a one-on-one catch up with each staff member holding them to the action plan for coming month
- Also completing "Territory Manger visit report" monthly which we detail the stores compliance withing in-transit orders, merchandising, stock levels and sales results as a store (example attached) This report is made up of 5 areas being operations, performance, customer experience and people and culture
- This is then discussed monthly between store management and territory manager
- It is also worth noting that between the months of Feb-Mar that i was acting store manager as they were in the process of hiring at this time
- During this period we maintained sales results as a store.
Business Specialist
Vodafone Hutchinson Australia
Castle Hill, NSW
07.2016 - 12.2016
- I would attend regular training in which we learn the examples of business needs in comparison of a daily consumers needs
- Reaching out to our surrounding local business and offer solutions without the business owner ever having to leave their premises making it an easy and time efficient process
- During my time in this role i had the opportunity to refine my sales pitch and experience exceeding results across all 5 KPIs and 2 Minor KPI
- At this time i was also in the role of Gadget Geek which allowed me to attend product and devices launches
- Training which I relayed to my team members in a monthly presentation detailing new devices and key selling features during our monthly store meeting
Retail sales assistant
Vodafone Hutchinson Australia
Castle Hill, NSW
03.2016 - 07.2016
- Working at Vodafone we are put through annual training modules to ensure we are aware of the risk of fraud when working with sensitive detail such as ID & bank details during customer interactions
- Vodafone's sales cycle is all about connecting with the customer identifying their needs as an individual and You'll ask questions
- You'll listen
- And then you'll explain exactly what products and services are right for them
- High integrity reliable and punctual attendance
- Approaching customers and offering assistance as they browse for devices
- Offer tailored solutions leveraging premium brands such as Beats; Monster; Sennhieser; Tech 21; Casemate;
- Lifeproof; Otterbox
- Delivery of exceptional customer service
- Achievement of daily, weekly and monthly individual targets across 5 KPIs
- Provide a full customer solution and exceed their expectations
- Store presentation, merchandising and stock control
- Strong and confident customer service and conflict resolution skills
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Contacted other store locations to determine merchandise availability
- Built relationships with customers to increase likelihood of repeat business
- At Vodafone we are encouraged to live by the company values "we before me" "With soul" and "make it count" as well as hosting quarterly and monthly functions meetings and catch ups
Manager
RONIS DISCOUNT VARIETY
Castle Hill, NSW
08.2015 - 03.2016
- Regular working hours - 52hrs a week / 6 day week
- Christmas period working hours - 60hr + week / 6 day week
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Rostering of staff members within budget.
Assistant Manager
RONIS DISCOUNT VARIETY
Castle Hill, NSW
03.2015 - 08.2015
- Over seeing Point-of-sales(Cashing up tills)
- Ordering Stock ( keeping stock filled )
- Cash Summary, Returns & Reduced Reports
- Returns & Exchanges
- Merchandising
- Customer orders.
Retail floor assistant
RONIS DISCOUNT VARIETY
Castle Hill, QLD
05.2013 - 03.2015
- Filling and ticketing stock Customer service Checking off invoices Entering inter-store transfers & invoices
- Store Fitting Stock take
- Customer Service
- Checking off invoices
- Entering inter-store transfers and invoices store fitting stock take
Education
High School Diploma -
KELLYVILLE HIGH SCHOOL
2015
Retail Management
TAFE
2017
Certificate III - Electrotechnology
TAFE
Western Sydney10.2021
Skills
- Experience with Microsoft dynamics RMS - Microsoft POS - Excel - Oracle
- Word per minute count - 64WPM
- Strong provisioning skills using online platform -Siebel
- Terrific operations skills
- Customer service-oriented
- Superior organization ability
- Extensive sales experience
- Data entry
- Staff training and development
- Goal-oriented
- Excellent communication skills
- Outstanding interpersonal skills
- Policy Development and Enforcement
- Business Development and Retention
- Problem Anticipation and Resolution
- Sales Tracking
- Performance Monitoring and Evaluation
- Business Expansion
- Operational Analysis
- Risk and Mitigation Analysis
- Operational Efficiency
- Advertising Campaign Development
- Social Media Optimisation
- Website Creation
- Project Oversight
- Policies and Procedures Implementation
- Systems Organization
- Clientele Management
- Workflow Optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Full license - clean driving record
Timeline
Electrical Trade Assistant / Associate
ResistAir
03.2021 - Current
Retail Sales Consultant
99bikes
10.2020 - 03.2021
Apprentice Electrician
Wayelec
10.2019 - 10.2020
Apprentice Electrician
Future Services
07.2017 - 10.2019
Assistant store sales manager
Vodafone Hutchinson Australia
03.2017 - 07.2017
Assistant store sales manager
Vodafone Hutchinson Australia
12.2016 - 03.2017
Business Specialist
Vodafone Hutchinson Australia
07.2016 - 12.2016
Retail sales assistant
Vodafone Hutchinson Australia
03.2016 - 07.2016
Manager
RONIS DISCOUNT VARIETY
08.2015 - 03.2016
Assistant Manager
RONIS DISCOUNT VARIETY
03.2015 - 08.2015
Retail floor assistant
RONIS DISCOUNT VARIETY
05.2013 - 03.2015
High School Diploma -
KELLYVILLE HIGH SCHOOL
Retail Management
TAFE
Certificate III - Electrotechnology
TAFE