Caladan Forrest
Larnook,NSW
Summary
A highly motivated, hardworking, and customer-experience focused individual with years of experience in roles dedicated to the customer's needs and desires. My varied experiences have created a spectrum of capabilities in: Team Management; Logistics; Production; Stock Management; Administration; but most importantly, a honed understanding of Staff and Customers, and a valuable sense of Social Perceptivity.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Champion Mentors
12.2021 - Current
- Drove clients safely to social activities and appointments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Maintained safety with tidy, clean, and hazard-free home environments.
Market Stall Sales Assistant
Hussein's Melting Pot
07.2019 - 02.2021
- Assisted customers with prompt and polite support.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and desires to recommend relevant products and services.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Acquired, quality-checked, and processed goods for sale.
All-Rounder
Vecchiet Smallgoods
08.2018 - 11.2018
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Weighed and measured items to prevent waste and meet quality standards.
- Loaded and unloaded parts on production line to establish smooth operations.
- Inspected materials before assembly to verify compliance of quality control standards.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Administrative Assistant
Bidfood
11.2017 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained administrative processes and procedures to drive efficiency and accuracy.
Team Leader
Boost Juice
09.2016 - 09.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Education
Certificate 3 - Production Nursery
Wollongbar Tafe
Wollongbar, NSW11.2020
High School Diploma -
Bonalbo Central School
Bonalbo, NSW11.2015
Skills
- Safety Management
- Conflict Resolution
- Administration Skills
- Staff Management
- Sales and Marketing
- Customer Relationship Management
- Brand Promotion
- Verbal and Written Communication
Timeline
Disability Support Worker
Champion Mentors
12.2021 - Current
Market Stall Sales Assistant
Hussein's Melting Pot
07.2019 - 02.2021
All-Rounder
Vecchiet Smallgoods
08.2018 - 11.2018
Administrative Assistant
Bidfood
11.2017 - 01.2018
Team Leader
Boost Juice
09.2016 - 09.2017
Certificate 3 - Production Nursery
Wollongbar Tafe
High School Diploma -
Bonalbo Central School
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