Overview
Work History
Education
Skills
Languages
Timeline
Generic

Caleb Appleby-Ferrari

Crestmead,QLD

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

Menzies Aviation
10.2023 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Mining Utility

Techforce Personnel
09.2023 - Current
  • Streamlined communication between various departments involved in mining operations, fostering cohesive teamwork toward shared goals across disciplines.
  • Ensured upkeep of mine site
  • Served customers alcohol and other items in wet mess
  • Restocked mine site to ensure staff had all needs met

Ramp Agent

Menzies Aviation
04.2022 - 06.2023
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.

Aircraft Cabin Cleaner

Star Aviation Services
03.2021 - 04.2022
  • Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
  • Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
  • Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
  • Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.

Education

High School Diploma -

Springwood State High School
Springwood, QLD

Certificate II - Tourism

TAFE Queensland
South Bank

Heavy Rigid Licence

Shift Training

Open Drivers Licence

Transport And Main Roads

RSA/RSG

Clear2Work

Confined Spaces

Civil Safety And Training

Working At Heights

Civil Safety And Training

White Card

Blue Dog Training

Skills

  • Passenger Assistance
  • Customer Service Management
  • Baggage handling
  • Strong Organization
  • Problem-Solving
  • Loading and unloading
  • Aircraft Marshalling
  • Heavy Lifting
  • Strong Work Ethic
  • Reliability and punctuality
  • Maintaining confidentiality
  • Adherence to Safety Regulations
  • Quality control monitoring
  • Customer Service
  • Mining Protocols

Languages

Portuguese
Professional Working
Thai
Limited Working
Italian
Professional Working
English
Native or Bilingual

Timeline

Passenger Service Agent

Menzies Aviation
10.2023 - Current

Mining Utility

Techforce Personnel
09.2023 - Current

Ramp Agent

Menzies Aviation
04.2022 - 06.2023

Aircraft Cabin Cleaner

Star Aviation Services
03.2021 - 04.2022

High School Diploma -

Springwood State High School

Certificate II - Tourism

TAFE Queensland

Heavy Rigid Licence

Shift Training

Open Drivers Licence

Transport And Main Roads

RSA/RSG

Clear2Work

Confined Spaces

Civil Safety And Training

Working At Heights

Civil Safety And Training

White Card

Blue Dog Training

Similar Profiles

CREATE PROFILE
Caleb Appleby-Ferrari