Caleb Billington
Mackay,QLD
Summary
Hardworking skilled in troubleshooting and analysis. Driven and receptive learner. Personable with a passion for fostering loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Infrustructure Service Specialist
Anglo American Metallurgical Coal
11.2021 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Inspected equipment to diagnose operational issues.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
- Proactively identified opportunities for improvement within the service delivery process, implementing changes that led to tangible benefits for both customers and employees alike.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Provided expert troubleshooting assistance across various product lines, effectively resolving complex issues in a timely manner.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Installed and maintained network infrastructure systems.
Operational Technologies Specialist
Eckhold Technologies
07.2019 - 11.2021
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Built and managed CCTV and Access Control systems across multiple Anglo American Mine Sites.
CCTV Supervisor
CSE Crosscom
01.2017 - 07.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Diploma of Information Technology - Information Technology
Institute of Applied Technologies, Sydney NSW
Sydney, NSW07.2017
Certificate III In Telecommunications - Computer Networking And Telecommunications
TAFE Queensland
Alexandra Hills, QLD12.2015
Skills
Milestone Xprotect Corperate (Proficient)
Milestone Xprotect Express (Proficient)
Gallagher Command Centre (Familiar)
Gallagher Configuration Client (Familiar)
BC Commander (Proficient)
VM Ware (Proficient)
Cisco Networking (Proficient)
Hewlett-Packard Networking (Proficient)
Microsoft SCCM Support Tools (Proficient)
Microsoft Server (Proficient)
Microsoft Windows (Proficient)
Microsoft Office (Proficient)
AMCA (Open Cable Registration)
Install and Terminate Structured Cable (Endorsement)
Install and Terminate Coaxial Cable (Endorsement)
Install and Terminate Fibre Cable (Endorsement)
Airservices ASIC Card (Nation Wide)
High Risk Work License for EWP
RIIOHS204A (Work Safely at Heights) HLTAID001 Provide Cardiopulmonary Resuscitation
HLTAID002 Provide Basic Emergency Life Support
HLTAID003 Provide First Aid
Security Advisors License
UETTDRRF06B (LV Rescue License) White card (Construction Induction)
Splicing Fibre cable
Fluke DTX-600 Testing
Fluke DSX-5000 Testing
Surface Extraction Operations S1, S2, S3 and G2
Krone Master Cabler Endorsement
Krone Master Design Endorsement
Molex Cablers Endorsement
Milestone Server Engineering Certificate
Timeline
Infrustructure Service Specialist
Anglo American Metallurgical Coal
11.2021 - Current
Operational Technologies Specialist
Eckhold Technologies
07.2019 - 11.2021
CCTV Supervisor
CSE Crosscom
01.2017 - 07.2019
Diploma of Information Technology - Information Technology
Institute of Applied Technologies, Sydney NSW
Certificate III In Telecommunications - Computer Networking And Telecommunications
TAFE Queensland
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