Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Caleb Cadona

Preston

Summary

Experienced in managing all aspects of cafe operations, including staff training and customer service, with a proven track record of optimizing inventory management and enhancing overall customer satisfaction. Professional hospitality specialist fully prepared for this role with a strong focus on delivering exceptional guest experiences. Demonstrated ability to collaborate effectively with team members and adapt to changing environments. Skills in communication, problem-solving, and maintaining a welcoming atmosphere consistently contribute to smooth operations and high customer satisfaction. Experience in guest relations ensures a warm and welcoming atmosphere with effective communication skills to manage inquiries and promptly resolve any issues. Track record of maintaining a high standard of service and fostering positive guest experiences. Solid background driven to deliver exceptional guest experiences while maintaining a welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Strong interpersonal skills and effective problem-solving abilities consistently demonstrated throughout career.

Overview

6
6
years of professional experience

Work History

Barista

Uncle Drew
11.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Host

Stomping Ground Brewing Co
06.2023 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Manager

8 Murray ST
05.2022 - 12.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager

Little Bird
04.2019 - 12.2022
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
  • Improved safety procedures to create safe working conditions for workers.
  • Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
  • Trained new employees on company policies and procedures to maintain a high level of performance.

Education

High School Diploma -

Erindale College
Canberra, ACT
11-2016

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Staff coordination
  • Customer engagement
  • Task prioritization
  • Strong interpersonal skills
  • Effective multitasking
  • High volume dining
  • Calm demeanour

Timeline

Barista

Uncle Drew
11.2024 - Current

Host

Stomping Ground Brewing Co
06.2023 - 07.2024

Manager

8 Murray ST
05.2022 - 12.2023

Manager

Little Bird
04.2019 - 12.2022

High School Diploma -

Erindale College
Caleb Cadona