Caleb Greenaway
Perth,WA
Summary
Results-driven and highly organized Store Manager with experience in retail management. Proven expertise in driving sales growth, optimizing store operations, and leading high-performing teams to exceed targets. Adept at developing and executing strategic plans to enhance customer satisfaction, manage inventory, and streamline processes. Strong leadership skills with a track record of training and mentoring staff to achieve both individual and collective success. Committed to creating a positive shopping experience and delivering exceptional service that fosters customer loyalty and drives repeat business.
Overview
6
6
years of professional experience
Work History
Supervisor
Bunnings Warehouse
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Store Manager
Thingz Gifts
01.2022 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Crew Trainer
McDonald's
03.2019 - 01.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Certificate III in Retail Management -
McDonald's RTO
In-Store 04.2022
Certificate III in General Education -
TAFE
Joondalup11.2021
Skills
- Dealing with customer disputes with compassion and professionalism
- Maintaining safety regulations, for both team and customers
- Leading highly productive team and creating development programmes for team members
- Taking on projects and team building tasks
- Using multiple online systems and ensuring organisation and efficiency
- Leading team into keeping KPI's above expected percentages
Timeline
Supervisor
Bunnings Warehouse
08.2023 - Current
Store Manager
Thingz Gifts
01.2022 - 07.2023
Crew Trainer
McDonald's
03.2019 - 01.2022
Certificate III in Retail Management -
McDonald's RTO
Certificate III in General Education -
TAFE
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